Venue and Accommodation Manager

Position Title: Venue and Accommodation Manager

Employment Type: Full-Time, Permanent

Employer: Halse Lodge

Location: Noosa Heads, QLD 4567

Salary: $75,000 - $90,000 per annum (dependent on experience)

About the Company

Halse Lodge is a heritage-listed guesthouse and backpackers set in the rainforest above Noosa Main Beach, built in the 1880s and listed by the National Trust of Australia (Queensland). Alongside dormitory, double and private suite accommodation, we run a licensed bar and restaurant on the ground floor that trades to the general public as well as to our house guests, with a regular entertainment programme and a busy functions calendar. The property reopened after a full restoration and is now one of the most recognisable venues in Noosa.

About the Role

This is a senior, whole-of-venue role reporting directly to the General Manager. You will lead the accommodation and front of house operation across guest services, housekeeping, bar and food and beverage floor service, with five supervisors and around twenty staff reporting to you. You will also be our day-to-day point of contact for the contracted kitchen operator, coordinating service and reviewing menu and pricing proposals. It suits someone who is equally comfortable behind the reception desk, on the floor during a Friday night service, and in front of a P and L on Monday morning.

Key Responsibilities

• Lead the day-to-day operation of the guesthouse and the licensed venue, reporting to the General Manager

• Supervise, develop and support the guest services, housekeeping, bar and food and beverage supervisors and their teams

• Oversee reservations, check-in and check-out, guest communication and the resolution of guest complaints

• Maintain housekeeping and presentation standards, room readiness, linen and guest supplies across all room types

• Prepare and manage rosters across accommodation and front of house, controlling labour cost against budget

• Oversee bar operations including stock control, ordering, monthly stocktakes and beverage cost management

• Manage food and beverage service on the floor and coordinate service timing with the contracted kitchen operator

• Review and approve menu and pricing proposals in conjunction with the General Manager

• Monitor departmental revenue, occupancy, cost and margin, and report on performance at weekly management meetings

• Maintain compliance with the Liquor Act, responsible service of alcohol requirements, food safety and work health and safety obligations

• Recruit, induct and train new accommodation and front of house staff

• Coordinate functions, events, group bookings and the venue promotions calendar

Skills

• Lead and motivate a team across more than one department, including supervisory staff

• Build and manage rosters and control labour cost against budget

• Operate property management and point of sale systems confidently

• Control stock, place supplier orders and complete accurate stocktakes

• Resolve guest complaints calmly and bring them to a satisfactory outcome

• Apply liquor licensing, responsible service of alcohol and food safety requirements in practice

• Communicate clearly with staff, guests, suppliers and contractors

• Read revenue, occupancy and cost reports and act on what they show

Experience

• At least two years in a hospitality management or senior supervisory role

• Demonstrated experience in licensed food and beverage operations

• Experience managing rosters, stock control and cost management

• Exposure to accommodation, guest services or housekeeping operations

• Experience in a high-volume or seasonal tourism environment (desirable)

Qualifications

• Diploma of Hospitality Management or higher, or equivalent demonstrated experience

• Current Queensland Responsible Service of Alcohol (RSA) certificate

• Approved Manager Licence under the Liquor Act, or willingness to obtain one (desirable)

Important Eligibility Requirement

To be considered for this role, applicants must have full-time, unrestricted working rights in Australia for the duration of the employment period. Applicants who do not hold unrestricted work rights will not be considered. Only shortlisted candidates will be contacted.

This position is advertised by At Ease Solutions on behalf of Halse Lodge.