Venue Manager (F&B Manager)

Reports To: General Manager
Hours: Full-time, as required
Location: Mad Monkey Hanoi

Job Summary

The Venue Manager provides the leadership and strategic planning necessary to achieve
excellence in guest experience, financial performance, and team development through the
F&B and Experience Departments.
You are ultimately accountable for guest experience, venue profitability, brand consistency,
staff welfare, ambience (M.A.L.T), and maintaining a safe, high-energy environment for both
guests and employees.

Primary Responsibilities

1. Operations & Financial Management
● P&L Responsibility: Collaborate with GM & Global F&B on revenues, cost of goods sold &
Payroll in order to achieve business objectives & profitability.
● Revenue Optimization: Work with Finance and Operations to adjust pricing strategies
and maximize Revob.
● Financial Integrity: Enforce strict accounting procedures, cash handling, reconciliations,
and bank deposits.
● Compliance: Ensure 100% adherence to health, fire, safety, food/liquor laws, and internal
company policies.
● Standardization: Implement and audit Standard Operating Procedures (SOPs) across
F&B, Bar, Kitchen, Events & experiences.
Food, Beverage & Events
● Quality Control: Monitor food / beverage preparation, portioning, and presentation and
storage. Conduct regular taste tests for consistency.
● Safety: Uphold HACCP compliance and Mad Monkey food safety standards, policies and
SOP’s..
● Profitability: Monitor COGS, manage par stocks, and implement strict POS procedures
to monitor and record waste and shrinkage.

● Programming: Plan and execute weekly rituals (e.g., Quiz nights, family dinners) and
refresh menus quarterly as necessary with the Global F&B/Experience team.
● Training: Conduct regular training with F&B team members to promote good product
knowledge and a strong service system.

2. Guest Experience & Marketing
● Exceed: Mad Monkey guest expectations. Provide an exceptional hospitality experience
to all Mad Monkey guests.
● Reputation Management: Monitor and respond to online F&B related reviews (Google)
to maintain "First in Class" status.
● Events: Develop sales strategies to increase guest uptake of Events packages and
maintain local entertainment partnerships (DJ’s, Live music, Drag shows etc). .
● Marketing collaboration: Work closely with the Marketing department to to develop
F&B and event marketing plans that align with the hotel’s business goals.

3. Leadership & Staffing
● Development: Recruit, mentor, and train staff to ensure high engagement and internal
promotion opportunities.
● Culture: Foster a professional, inclusive work environment with a zero-tolerance policy
for harassment or bullying.
● Performance: Lead departmental meetings, set monthly goals for management, and
administer consistent corrective actions.

Inventory & Maintenance
● Facility Care: Coordinate equipment repairs, waste removal, and pest control; maintain
the venue as a "Showplace."
● Stock Management: Conduct accurate stocktakes at the agreed cadence and identify
procedure weaknesses to reduce loss.

4. General Duties:
While this Job Description highlights primary focus areas, the role necessitates a
proactive, "hands-on" approach. The employee is required to undertake any
hospitality-related tasks — regardless of whether they are explicitly stated herein—to
maintain brand standards, operational efficiency, and guest excellence.

The roles require mandatory compliance for directives from Mad Monkey Hostels
including but not limited to: All company policies and SOPs, local laws, health & safety,
fire and emergency evacuation procedures, food safety, safe service of alcohol,
business management and staff training.