Venue Manager (Freelance)

Fever is looking for a Venue Manager for the launch of our newest immersive experience in Jakarta.

Dopamine Land is a multisensory experience combining media, technology and play in one place. Whether you fancy a day out with the kids or one of our late evening adult-friendly sessions, this interactive museum wants everyone to embrace their inner child and explore all the colorful installations. So, don’t miss out! Take a break from your everyday life and get those dopamine levels up!

ABOUT THE ROLE

• Strong command of English and Bahasa Indonesia, both written and verbal, is essential for this role.
• Act as the primary duty manager and solo operator of the experience.
• Demonstrate a highly proactive, hands-on, and self-reliant approach to every working day. Demonstrate the ability to coordinate and host live, fast-paced event experiences
• Demonstrate the ability to coordinate and host live, fast-paced event experiences.
• Manage the overall organization, planning and operations of set-up and teardown sequences linked to each area.
• Coordinate with the local producer for the successful execution of the experience to ensure a positive guest satisfaction.
• Responsible for scheduling and managing all staff through the agency platform and validating employee time sheets. All recommendations for staffing fluctuations should be pro-actively discussed with the Fever producer team and any changes to number of staff need to be approved.
• Support, onboard, and coordinate backup staff or a direct assistant as needed to ensure continuous operational coverage
• Promote and maintain the highest standard of customer service through direct, high-energy hosting and guest interaction.
• Resolve customer complaints, concerns & general needs. Any notable items should be reported to the producer team with anything urgent flagged in a timely manner.
• Oversight of the stock and cleanliness of all points of the overall experience.Assist in leading Fever training sessions and program development, providing ongoing support as needed for new hires or for regular staff refreshers.
• Must understand the technical requirements needed to run and service the experience, and be able to troubleshoot, document, and report technical issues if and when they occur.
• Work with the Fever team regarding all ticketing operations and report on any challenges or roadblocks. Responsible for ticket validation devices and check in process controlling the flow of guests.
• Create an inviting atmosphere and ensure all staff are interacting with guests and encouraging engagement with staged photo opportunities.
• Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales, for additional sales opportunities.
• Maintain & manage the on site equipment, ensuring all health & safety standards are being followed.
• In coordination with the Fever Ops team, manage & set up the POS systems located at each point of sale.
• Communicating with various vendors (security, janitorial, etc.), and landlord or venue owner and their representatives as needed to ensure smooth operations.
• Guest Recovery communications with patrons.
• Assume the role of a Fever brand ambassador; you (and the rest of the staff) are a representative of the company and should be serving and communicating the values of the company.
• Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team for consideration and/or appropriate action.
• Undertake any other daily duties required to ensure the smooth, seamless running of the venue.
• Demonstrate practical use of Excel, Word and Slides for basic administrative tasks.
• Responsible for completing a daily report, weekly check in calls, and consistent communication with the Fever producer and project management teams.
• Be comfortable managing local expenses and taking financial responsibility for the day-to-day site budget.