Venue Manager – Escapology Tewksbury

Full-Time | Quarterly Bonus Potential

Are you a natural leader who loves creating unforgettable guest experiences, solving problems, and keeping a team energized? Escapology is looking for a hands-on Venue Manager to lead the daily operation of one of our escape room venues.

This is not a sit-behind-a-desk management position. One moment you may be coaching an employee or planning a private event, and the next you may be helping guests, resetting a game, troubleshooting a puzzle, or fixing a prop. If you enjoy fast-paced hospitality and no two days being exactly the same, this could be the perfect role for you!

What You’ll Do

• Lead daily venue operations and create a fun, welcoming experience for guests and employees.
• Hire, train, coach, schedule, and develop a team of approximately 10–15 employees.
• Address employee performance concerns and administer appropriate disciplinary action with support from Human Resources and the Area Manager.
• Independently open and close the venue while following all security, cash-handling, and safety procedures.
• Ensure shifts are properly covered and step in when call-outs or open shifts cannot otherwise be filled.
• Book, coordinate, and oversee private events from planning through completion.
• Respond to guest questions, complaints, emails, phone calls, and reservation requests.
• Manage online guest reviews and coach the team on creating review-worthy experiences.
• Monitor labor, sales, guest counts, discounts, product costs, waste, overtime, and other operating metrics.
• Maintain inventory and purchase approved beverages, merchandise, cleaning products, event materials, and venue supplies.
• Keep games, props, puzzles, and the overall facility operating at Escapology franchise standards.
• Complete basic maintenance and repairs and escalate advanced technical concerns when necessary.
• Support local marketing events and promote additional games, beverages, merchandise, and private-event opportunities.
• Work alongside the team by game mastering, resetting rooms, assisting guests, and serving alcoholic and nonalcoholic beverages.