Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 190 dedicated team members and more than 1,400 volunteers who advocate alongside our clients to create a more equitable world.

Why work at Leader Dogs for the Blind?

• Medical, Dental and Vision Insurance after 30 days of employment
• Employer paid life insurance
• Employer paid disability insurance
• 401k with employer match
• Flexible spending account
• Paid time off front loaded on first day of employment
• Annual merit-based pay increases
• Dog friendly office

SUMMARY

The Veterinary Clinic Supervisor oversees the daily administrative and operational functions of the veterinary clinic, ensuring efficient delivery of medical services, regulatory compliance, accurate medical record management, and exceptional support for veterinary staff, clients, volunteers, raisers, and foster families. This position serves as the primary coordinator for clinic operations, scheduling, medical documentation, inventory management, and staff supervision while supporting veterinarians and Licensed Veterinary Technicians (LVTs) in providing high-quality patient care.

Essential Duties and Responsibilities

• Oversees daily veterinary clinic operations, staff coordination, scheduling, and administrative functions.
• Maintains efficient patient care workflows, medical record accuracy, and regulatory compliance.
• Serves as a key liaison between veterinarians, LVTs, clients, raisers, foster families, and volunteers.

Staff Supervision & Scheduling

• Directly supervise Licensed Veterinary Technicians (LVTs), including coaching, feedback, and performance evaluations.
• Develop and monitor clinic schedules to ensure adequate medical coverage and adjust staffing as needed.
• Support team member development and maintain effective team communication.

Medical Records & Administrative Management

• Manage medical records, database entries, and incoming veterinary documentation.
• Process career change records and communicate medical updates to appropriate departments.
• Monitor clinic communications, including faxes, prescription requests, and medical records.
• Prepare daily and weekly surgery, examination, and recheck schedules.

Appointment & Client Coordination

• Schedule outpatient appointments and coordinate patient care services.
• Serve as a primary contact for clients, raisers, and foster families regarding medical needs.
• Coordinate reminder calls, follow-up communications, and recheck appointments.
• Assist with graduate return exams and reimbursement-related communications.
• Collaborate with internal departments to ensure timely and effective client support.

Veterinary Operations Support

• Prepare cage signs, discharge instructions, and supporting medical paperwork.
• May assist with transport of patients to specialty appointments and referral facilities.
• Support patient recovery and clinic operations during procedural days.
• Distribute medications and treatment instructions to appropriate locations.

Compliance & Medical Programs

• Manage health certificates, OFA submissions, PennHIP documentation, and other regulatory requirements.
• Monitor vaccination compliance, including rabies and puppy vaccine tracking.
• Coordinate annual certifications, inspections, and compliance programs.
• Maintain required records to meet veterinary and governmental standards.

Inventory & Supply Management

• Oversee pharmaceutical and medical supply ordering and inventory management.
• Monitor and authorize prescription requests as appropriate.
• Coordinate distribution of clinic supplies, medications, and program materials.

Program & Educational Support

• Coordinate veterinary student externships, housing arrangements, and required documentation.
• Participate in database user groups and operational improvement initiatives.
• Schedule health lectures, examinations, and program-related events.
• Support foster approvals, medical foster coordination, and related meetings.