Veterans Claims Examiner (Training and Quality Specialist)

The Quality/Training Specialist is responsible for performing quality reviews for the SVCEs, VCEs, Work Study and Upstream Specialists in accordance with an established monthly schedule. Some of the cases reviewed for the station will be subject to national review. They perform individual quality reviews to determine the quality level of individual SVCEs, VCEs, Work Study and Upstream Specialists for purposes of individual performance standards.

Specific duties include: Serves as the training coordinator for production employees in the Education Division. Responsible for planning, developing, directing and conducting training programs. Performs quality reviews for production employees to determine individual quality levels for individual performance standards. Conducts specialized reviews for cases to determine the accuracy of claims actions taken, single signature proficiency, and error trends. Prepares national quality reports and provides feedback to appropriate officials. Provides training assessments to employees and managers detailing strengths and weaknesses and ways to improve performance. Serves as a technical advisor to management. Develops solutions to claims processing challenges. Ensures all program requirements imposed by Education Service, VA or other are met or implemented appropriately. Effectively communicates in person, via phone or electronically with employees, supervisors, claimants and stakeholders. Resolves issues independently. Promotion Potential: This position is at full performance level Work Schedule: Monday - Friday, Hours of duty to be determined between 6:00 am and 6:00 pm CST Compressed/Flexible: Available Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Claims Examiner (Training and Quality Specialist); PD42194A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.