Veterinary Receptionist

Job description

Alamo Animal Hospital in Alamo is accepting resumes for an open receptionist position on our team. This position is open immediately and requires a strong affinity for working with the public as well as animals. We’re a 3-doctor small animal hospital with well-established clientele and a team of professionals that love what we do! We practice high quality general medicine in a clean, easily accessible facility with modern equipment. Our staff is fun, friendly and works together as a stellar team, could you be our newest star?

To be considered you must possess the following attributes:

• Professional

• Mature

• Positive attitude

• Team-oriented

• Hard working

• Friendly

• Reliable

• Honest

• Confident

Required skills include but are not exclusive to:

• Ability to show compassion and kindness to all you meet at all times

• Strong communication skills, both written and verbal

• Proven ability to work with the public in an often-stressful environment

• Ability to manage multiple phone lines

• Strong computer and multi-tasking skills

• Honest and accurate money-handling and exchange

• Ability to effectively handle both busy, stressful situations and slow, tedious situations, as you will be faced with both on a daily basis and be required to remain productive in both.

Some of the tasks that are expected of our receptionists include:

• Providing excellent and expeditious client experience
• Greeting clients, responding to questions; processing incoming and outgoing pets, and handling payments.
• Answering phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handling incoming and outgoing mail and e-mail.
• Escorting clients and patients into exam rooms as well as taking a patient weight
• Checking surgery and drop-off patients into the hospital
• Monitoring client waiting area to ensure cleanliness.
• Taking prescription refill orders from clients and on-line
• Filling all prescriptions and calling in prescriptions to pharmacies
• Documenting and maintaining client information, service data and other pertinent information within business operations software.
• Escalating complex matters to senior staff.
• Enjoying the human/animal bond and interactions
• Enjoying what you do and having fun!

Ability to work opening/closing shifts, work Saturdays and flexibility with your schedule are required. We are open 8:00 am to 6:00 pm M-F and 8:00 am to 1:00 pm Saturdays. We are closed on Sunday.

The base hourly wage for this position is $18-$21, depending on experience. Medical, dental, vision, as well as a 401 (k) program are just some of the benefits that we can offer. Of course we have a very generous employee pet discount as well.

Consider joining us in our mission to provide excellent, accessible care to improve the lives of animals and the people who love them!