Veterinary Receptionist

DO YOU HAVE A LOVE FOR ANIMALS? Come join our team!!

We are seeking self-starters who will provide excellent client service while being able to prioritize, stay focused in a fast-paced environment and remain attentive to details.

Veterinary Receptionist Responsibilities:

• Manage a large volume of incoming client calls
• Identify and assess customers’ needs in order to provide quality client service
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information
• Handle customer complaints, ensure escalation to department manager as needed

• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Exceed expectations by providing excellent customer service to engage customers
• Work as a team

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving
• Strong phone handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

MUST be able to work nights and weekends. Prior veterinary experience is REQUIRED.

Job Type: Full-time

Pay: $16.00 - 18.00 per hour