Veterinary Wellness Clinic Coordinator RVT I/II

Job Title: Veterinary Wellness Clinic Coordinator

Department: Spay Clinic

Reports To: Senior Clinic Manager; Wellness Clinic Supervisor

FLSA Status: Non-Exempt, Full-time

Salary (S2): Hiring Range: $26.50 - $29.00 per hour; Salary Range: $26.50 - $33.35 per hour

Schedule: Monday, Tuesday, Friday, Saturday (10-hour shifts)

Overview:

The Sacramento SPCA is a vibrant, well-established and respected non-profit animal welfare organization. Through our nationally-ranked high-volume spay and neuter clinic (we are ranked as one of the top 10 clinics in the country!), successful adoption program, behavior and training programs, and a commitment to excellence in animal care, the Sacramento SPCA is giving more than shelter and saving animals one life at a time.

General Summary:

Access to veterinary care is one of the greatest challenges facing animals in our community today and the Sacramento SPCA is continuously growing its Wellness Clinic offerings. The Wellness Clinic Coordinator is a key position in the Sacramento SPCA’s quest to deliver high-quality medical services to the animals in our community. The primary responsibility for this position is to deliver exceptional customer support and guidance to animal owners. Helping pet owners navigate the programs, options and opportunities that exist as well as determining their eligibility for Sacramento SPCA veterinary care programs, are all vital facets of this role to ensure the resources and availability of our services reach those in the most need. Veterinary medical knowledge is required as this position will also assist the veterinarian in performing physical exams, restraint, handling and the administration of medications.

Essential Job Functions:

• Serve as a liaison between clients seeking care for their pet and the internal and external resources that are available throughout the SSPCA and veterinary community to assist those experiencing financial hardship.
• Answer client phone calls and emails in a professional manner, as well as assisting members of the public in-person, while seeking out opportunities to make meaningful relationships and leave lasting impressions.
• Provide support to the Staff Veterinarians by safely handling animals for procedures, taking temperature, pulse and respiration rates in preparations for wellness exams and veterinary visits.
• Under supervision of a DVM, administer pharmaceuticals such as vaccinations and medications by various routes (PO, IM, IV, SQ).
• Collect and prepare blood, urine, and feces samples.
• Quickly and accurately utilize the SSPCA’s internal data and record keeping software in order to provide transparent and relevant information,
• Must be comfortable working in a fast-paced environment in order to minimize client wait time and provide excellent customer service.
• Ability to multitask and to follow through on several assignments or tasks simultaneously.
• Deliver excellent client education regarding overall animal health, benefits of spay/neuter, preventatives, proper husbandry, etc.
• Recognize opportunities to promote other SSPCA services as needed such as wellness clinic, vaccine clinic, spay/neuter clinic, behavior consultations and training, etc.
• Manage E-appointments, phone appointments and medical inquiries through all types of communication channels. Check email regularly throughout the day to respond to appointment and information requests in a timely manner.
• Perform data entry, general filing, fills out forms, manages cash register and cash handling including daily paperwork, and other administrative type duties.
• Maintain cleanliness of the exam rooms, treatment areas, etc. to provide a safe, clean and sterile environment.
• Help ensure the safe storage, access, and use of vaccines and non-controlled drugs in compliance with applicable State and Federal regulations.
• Work collaboratively within a team that is dedicated to saving lives daily, including DVMs, RVTs, VAs, volunteers and support staff in all departments of the organization.
• Positively engages with team members in other departments across the organization to maintain meaningful relationships in support of positive communication and efficient operations organization-wide.
• Treats all animals and people humanely, with compassion and concern, both on and off the job, and transmits these values to others.

Additional Duties and Responsibilities:

• May schedule spay/neuter appointments and completes appropriate paperwork for clinic related activities (i.e. filing, medical records, clinic correspondence, clinic deposits and refunds, reminders, telephone follow-ups, misc. reports, etc.).
• May assist in tours, lectures, public education programs, special events and fundraising activities as needed.
• Must follow all SSPCA cleaning protocols (frequency, duration, disinfecting agents, etc.)
• Must be punctual and maintain regular, predictable attendance.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the employer’s safety policies and rules and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
• Provide accurate information and friendly professional service to the public and to co-workers in a responsive, positive, courteous, truthful and tactful manner.