VFD Field Service Technician

The technician uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance.

Responsibilities:

• Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba's products.
• Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner. Employee must understand and adhere to the scope of work assigned.
• Employee`s key responsibilities focus on Toshiba`s standard products.
• Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba's standard products.
• Employee must possess product knowledge to provide technical support on Toshiba`s standard products.
• Employee must be skilled in trouble shooting and repair of Toshiba's standard products.
• Employee will perform startup and commissioning on Toshiba's standard products.
• Employee must be able to complete product inspections on Toshiba's simple nonstandard products.
• Employee must be able to travel Domestic and International.

Travel:

• Over 80%

Minimum Skills, Experience, Education Required:

• Electrical Engineer, Associates degree or Technical degree
• Military power electrical training program is preferred
• Minimum of 0-4 years previous experience in troubleshooting and repair industrial power electronics.
• Experience with adjustable speed drives and/or AC induction motors is preferred