Vice President, Business Manager - Card Product

The Card Product organization is a team of highly talented product and portfolio managers focused on building and launching card products and services at speed – with quality, intent, and a relentless focus on delivering products and services our customers trust and love. We’re transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.

As a Vice President, Business Management in the Card and Connected Commerce team, you will have two main focus areas: manage day-to-day business operations with a focus towards enhancing efficiency and effectiveness, and communicate business and product strategy and progress to leaders and stakeholders to build advocacy.

Job Responsibilities

• Manage Card Product Objectives & Key Results, KPIs and other key business results/metrics for the team – partnering across Card Product Team, Technology, Data & Analytics, Design & Customer Experience
• Manage the Card Product & Technology budget in partnership with Finance, tracking burn and delivery, ROI and managing headcount
• Manage key executive and stakeholder updates – responsible for leading material planning and creation in partnership with Product team and extended Quad (e.g., business unit reviews)
• Identify opportunities to help amplify our work across the organization and drive partnership with LOBs and Product teams. Create compelling narratives to tell our story to gain support and engagement
• Manage the Card Controls reporting and issue/risk escalations in partnership with Controls, Risk, Legal & Compliance
• Manage the Card Product operating model – responsible for documentation, implementation, and ongoing strategy and planning for team and partner engagement
• Manage new hire onboarding and training, employee recognition and training
• Own end-to-end delivery of special projects that are critical to success but require deliverables beyond those covered by product owners and other team leads

Required qualifications, capabilities and skills

• 6+ years of experience in business management, strategy, financial services, or product management
• Proven track record in managing complex programs, driving change within large, highly matrixed organizations and managing stakeholders
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
• Passion for understanding customer needs and demonstrated ability to drive business results
• Outstanding verbal and written communication
• Ability to thrive in ambiguous situations
• Proven track record of managing risk and controls
• Strong financial acumen with ability to understand and manage organizational financial metrics
• Bachelors or Masters in Business Management or comparable field of study