Vice President, Configuration Management Data Architect

Salary: £40,000 - 80,000 per year

• You have significant experience leading Configuration Management, CMDB, or ServiceNow Data Architecture functions in a large enterprise.
• You have experience in a regulated industry such as banking, financial services, insurance, or telecommunications.
• You have a proven track record delivering large-scale CMDB transformation and CSDM adoption programmes.
• You have experience implementing enterprise technology data governance frameworks and supporting internal and external audits.
• You have a strong understanding of application, infrastructure, cloud, and service architecture domains, and experience working with complex stakeholders across globally distributed organisations.
• You bring leadership experience in enterprise governance, cross-functional transformation, executive stakeholder engagement, and regulatory audit engagement.
• You have expert knowledge of ServiceNow CMDB, Discovery, Service Mapping, CSDM, and IT Asset Management (ITAM).
• You have a strong understanding of enterprise architecture frameworks, configuration management, data architecture, service taxonomy design (such as TBM and BIAN), infrastructure and cloud technologies, and application portfolio management.
• You have a strong background in data governance, data quality management, metadata management, data lineage, data ownership and stewardship models, and risk and control frameworks.
• You have technical understanding of cloud platforms such as Azure, AWS, and GCP; infrastructure platforms; network technologies; API and integration architecture; and reporting and analytics platforms.
• Preferred certifications include ServiceNow CSA, ServiceNow CIS-CMDB, ServiceNow CIS-Discovery, TBM Executive Foundation, ITIL, or TOGAF.
• You have exceptional communication and stakeholder management skills, leadership presence, and the ability to influence senior executives.
• You are a strategic thinker who can translate business objectives into technical data solutions, and you bring ownership, accountability, and the ability to drive organisational change.
• You have strong analytical, problem-solving, organisational, governance, and risk management skills, and can manage multiple strategic initiatives in a complex, regulated environment.
• You are passionate about data quality, operational excellence, and continuous improvement.

• You will define and govern the enterprise CMDB strategy, architecture, data governance framework, and ServiceNow metadata, configuration management standards, service modelling, and data quality across the technology estate.
• You will define and maintain the regional and EMEA CMDB strategy, roadmap, and operating model, and lead the design and continuous improvement of scalable CMDB data models aligned with ServiceNow best practices and CSDM.
• You will establish architectural standards, including TBM and BIAN, for business services, applications, infrastructure, cloud platforms, and business service mapping, and drive service-centric architecture through service modelling and dependency mapping.
• You will ensure configuration management capabilities support end-of-life management, operational resilience, financial reporting, regulatory compliance, and risk management.
• You will define and maintain enterprise technology data architecture; design canonical models across CMDB, Asset Management, and Architecture; establish standards, taxonomies, and metadata frameworks; and define integration patterns and information flows between ServiceNow and enterprise technology platforms.
• You will define governance frameworks, policies, and controls for configuration and technology data, including application portfolio metadata, and drive ownership of technology services throughout their lifecycle.
• You will support enterprise application rationalisation and establish measurable data quality standards, KPIs, KRIs, and remediation processes.
• You will lead CMDB health initiatives covering completeness, correctness, compliance, and relationship integrity; chair ServiceNow inventory data governance forums; and establish appropriate ownership of service, application, asset, and infrastructure records.
• You will provide architectural leadership for ServiceNow CMDB, Discovery, Service Mapping, IT Asset Management, and related platform capabilities.
• You will define integration standards across Discovery sources, oversee CMDB onboarding and integration of new technologies, applications, and cloud services, and align platform capabilities with future business and technology strategy.
• You will partner with Business, Architecture, Asset Management, Infrastructure, Cloud, Cyber, and Risk teams, and work with senior technology leaders on strategic technology data initiatives.
• You will provide expert consultation on CMDB, CSDM, service modelling, and technology governance, and influence enterprise-wide technology and data management decisions.
• You will ensure CMDB controls support audit, regulatory, and operational resilience obligations; lead remediation of audit findings and technology control weaknesses; and maintain processes for data lineage, ownership, accountability, and inventory traceability.
• You will develop executive-level reporting and dashboards for service health, data quality, and configuration governance, and provide insights on technology estate complexity, risk exposure, lifecycle management, and service dependencies.
• You will support management reporting for operational resilience, technology risk, and regulatory commitments.

• API
• AWS
• Azure
• Cloud
• CMDB
• GCP
• Support
• ITIL
• Network
• ServiceNow
• TOGAF
• Architect

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We are Mitsubishi UFJ Financial Group (MUFG), a global financial group headquartered in Tokyo with around 2,300 offices in more than 50 countries and over 150,000 employees. With approximately 350 years of history, our services span commercial and trust banking, securities, credit cards, consumer finance, asset management, and leasing. We aim to be the worlds most trusted financial group, building long-term relationships, serving society, and fostering shared and sustainable growth. We invest in our people, technology, and tools, and offer opportunities to develop your career and make a meaningful impact. We are open to flexible working requests in line with organisational requirements and are committed to diversity, inclusion, equality, and non-discrimination. This role provides strategic leadership for enterprise technology data and CMDB capabilities, including solutions that meet financial regulatory and operational resilience requirements.

last updated 43 week of 2026