Vice President, Consumer Banking Control Manager

Help shape the future of risk and control management at JPMorganChase. In this role, you will strengthen how we identify, escalate, and remediate risks through a modern, integrated control framework. You will partner across control functions and business leaders to improve outcomes and transparency. If you enjoy leading change, using data to solve problems, and raising the bar on controls, this role offers meaningful impact.

As a Vice President Control Manager in Consumer and Community Banking, you lead the buildout of an enhanced control framework that supports a continuous and integrated approach to risk assessment. You help us strengthen top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation. You work with partners across the firm to improve the control environment through practical use of data, automation, and clear governance, while supporting a culture of collaboration and continuous improvement.

Job responsibilities

• Lead the design and execution of control strategies that proactively identify and mitigate compliance and operational risks
• Build and enhance an integrated control framework that supports continuous risk assessment and monitoring
• Execute top-down risk analysis to identify emerging risks, trends, and control gaps
• Identify control issues in a timely manner and escalate concerns through established governance channels
• Guide root cause analysis and remediation planning, including milestones, ownership, and closure validation
• Apply data analytics, automation, and technology to improve monitoring, reporting, and control effectiveness
• Lead anti-fraud and cybersecurity control initiatives to strengthen resilience to evolving threats
• Partner with stakeholders across legal, compliance, audit, risk, and business teams to align on priorities and outcomes
• Prepare and deliver clear, executive-ready updates and materials for senior leadership
• Lead and develop team capability through coaching, inclusive collaboration, and continuous improvement practices

Required qualifications, capabilities, and skills

• Minimum 7 years of experience in financial services with experience in controls, audit, quality assurance, or operational risk management
• Demonstrated experience designing, implementing, or enhancing control frameworks and escalation procedures
• Demonstrated experience leading control issue management, including documentation, root cause analysis, remediation planning, and follow-up validation
• Demonstrated experience leading change management for complex initiatives, including stakeholder adoption and execution through completion
• Demonstrated experience influencing cross-functional stakeholders across legal, compliance, audit, and risk organizations
• Demonstrated experience managing complex stakeholder relationships and navigating competing priorities to reach shared outcomes
• Demonstrated ability to produce executive-ready written materials and deliver clear presentations to senior management
• Demonstrated experience leading teams or leading cross-functional workstreams in a highly regulated environment
• Demonstrated analytical skills, including ability to synthesize data, evaluate trade-offs, and recommend risk-based decisions
• Demonstrated experience using data analysis, automation, or technology-enabled reporting to improve control monitoring or governance

Preferred qualifications, capabilities and skills

• Experience interpreting policies, procedures, and regulatory requirements to strengthen a risk and control environment
• Experience leading anti-fraud and cybersecurity control initiatives within financial services
• Experience identifying and executing high-impact automation opportunities to improve control effectiveness and reporting quality
• Experience developing data literacy practices, including controls over data quality, reconciliation, and monitoring outputs