Vice President - Delivery (HLS)
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Vice President - Delivery (HLS)
The Vice President of Delivery, Healthcare & Life Sciences (HLS), directly impacts how our team delivers transformational customer solutions, collaborates across complex health ecosystems, and provides industry-tailored leadership for our clients. In this role, you will play a pivotal role in creating meaningful work for our consultants, defining GxP and HIPAA-compliant delivery processes, and innovating HLS-specific Salesforce accelerators that drive faster time-to-value for Healthcare Providers, Health Plans, Pharmaceutical, and MedTech organizations.
Additionally, you will recruit, hire, staff, and develop top-tier delivery talent into the HLS practice. As a key leader, you will help scale the practice while navigating the regulatory, clinical, and technical nuances of the life sciences and healthcare sectors. Success in this role is measured by customer satisfaction, practice growth, revenue/sales targets, and individual and team utilization.
There are several areas that the qualified candidate will be focusing on:
The Vice President of Delivery, Healthcare & Life Sciences (HLS), directly impacts how our team delivers transformational customer solutions, collaborates across complex health ecosystems, and provides industry-tailored leadership for our clients. In this role, you will play a pivotal role in creating meaningful work for our consultants, defining GxP and HIPAA-compliant delivery processes, and innovating HLS-specific Salesforce accelerators that drive faster time-to-value for Healthcare Providers, Health Plans, Pharmaceutical, and MedTech organizations.
Additionally, you will recruit, hire, staff, and develop top-tier delivery talent into the HLS practice. As a key leader, you will help scale the practice while navigating the regulatory, clinical, and technical nuances of the life sciences and healthcare sectors. Success in this role is measured by customer satisfaction, practice growth, revenue/sales targets, and individual and team utilization.
There are several areas that the qualified candidate will be focusing on:
- HLS Oversight & Client Leadership: Build strategic, trusted-advisor relationships with C-suite executives across Provider, Payer, Pharma, and MedTech accounts.
- Regulatory & Compliance Delivery Standards: Maintain oversight of solutions adhering to HIPAA, HITRUST, GxP, FDA 21 CFR Part 11, and patient data privacy standards.
- Resource Management & Practice Utilization: Optimize team staffing, talent allocation, and billability across all HLS engagements in alignment with market utilization targets.
- HLS Center of Excellence & Accelerators: Drive best practices and build reusable Salesforce HLS accelerators (e.g., Patient Onboarding, Clinical Trial Management, Commercial Execution, Provider Relationship Management).
- Team Development & Consulting Pyramid: Recruit, mentor, and retain specialized HLS consultants, architects, and industry experts.
- Performance Metrics & Delivery Excellence: Optimize delivery operations, project health, margin targets, and customer CSAT metrics.
Role Responsibilities:
- Strategic Growth & Practice Leadership: Partner with executive leadership to define the strategic direction of the HLS practice and achieve business unit growth objectives.
- HLS Accelerator Innovation: Lead the development of domain-specific accelerators, data model frameworks (e.g., FHIR/HL7 standards), and onboarding methodologies that reduce implementation risks and shorten time-to-value
- Utilization & Delivery Management: Manage and optimize practice utilization to meet annual targets, including maintaining personal billability on key executive-level client engagements and milestone phases.
- Team Management & Mentorship: Provide direct coaching, guidance, and performance reviews for direct reports, fostering a culture of technical excellence and industry domain expertise.
- Talent Acquisition & Staffing: Support recruitment, selection, and deployment of specialized HLS talent; assess candidate domain fit and assist sales/pre-sales teams in qualifying complex engagement scopes.
- Engagement Governance & Risk Mitigation: Collaborate with project delivery teams to proactively identify, manage, and mitigate risks around HIPAA compliance, system validation, integration scopes, and solutioning costs.
- Ecosystem Partnership: Maintain deep relationships with channel partners, including Salesforce HLS industry leadership, ISV partners, and clinical/tech alliance teams.
Experience/Skills Required:
- 10+ years of delivery leadership and consulting experience focused on complex software implementations, with a primary focus on the Salesforce platform.
- 5+ years of deep domain expertise in the Healthcare & Life Sciences (HLS) sector (Payer, Provider, Pharma, Biotech, and/or Medical Devices).
- 4+ years of experience successfully managing distributed teams of 20+ consultants, architects, and project managers.
- Strong knowledge of Salesforce Health Cloud, Life Sciences Cloud, and HLS-relevant offerings (Service Cloud, Sales Cloud, Data Cloud, MuleSoft/FHIR integrations).
- Deep familiarity with healthcare data models, EHR/EMR integrations (Epic, Cerner, etc.), and regulatory compliance frameworks (HIPAA, GxP, FDA validation guidelines).
- Relevant Salesforce Certifications and Industry Accreditations (e.g., Salesforce Health Cloud Accredited Professional, System/Application Architect).
- Proven track record in channel/partner management and collaborating directly with Salesforce HLS regional sales teams.
- Entrepreneurial mindset with exceptional communication, stakeholder management, and executive presentation skills.
- Must have full-time permanent US work authorization.
- Ability to travel to client sites and partner events as required (25%+)
Additional Preferred Experience/Skills:
- Bachelor’s Degree preferred, or equivalent experience
Why Coastal, and what we offer:
- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company
Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.