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AssistRx

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Vice President, Infrastructure Services (Remote)

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A technology solutions firm based in Orlando, Florida; AssistRx focuses on connecting pharmaceutical and biotech manufacturers together with their patients, providers and pharmacies. iAssist℠, AssistRx’s flagship product is a state-of-the-art technology that simplifies the prescribing process of specialty therapies and applies a menu of technology solutions that ultimately improves what is most crucial to every pharmaceutical and biotech brand – accuracy, adherence and, most importantly, access and speed to therapy.

The Vice President, Infrastructure Services owns the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services, ensuring reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment.

This position oversees five teams focused on:

  • Production Infrastructure
  • Telephony
  • Commercial off-the-shelf (COTS) support
  • End-user technology and support
  • Project Management Office

The role is both operational and transformational:

  • Lead the shift from reactive to proactive support
  • Drive metrics-driven service management
  • Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms
  • Modernize and scale telephony technologies
  • Adopt AI and automation technologies to improve resilience and efficiency

A successful candidate will partner closely with business and technology leaders to align infrastructure with corporate objectives.

Leadership & Strategy

  • Define and execute the enterprise infrastructure strategy, aligned to business goals, including the roadmap for migrating from colocation to secure hybrid/cloud platforms and for embedding AI and automation
  • Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence
  • Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations

Infrastructure & Service Operations

  • Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability
  • Lead end-user technology services, including device lifecycle management and service desk operations
  • Lead incident, problem, and change management with a focus on root-cause resolution and operational stability

Transformation & Solution Design

  • Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures
  • Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment
  • Drive the shift to proactive service management through monitoring, automation, and preventative maintenance, using cloud adoption to improve resiliency, observability, and standardization
  • Establish service levels, KPIs, and operational reporting to improve performance and user experience

AI Enablement & Innovation

  • Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity forecasting)
  • Establish governance, standards, and measurable outcomes for AI adoption, ensuring cloud and data platforms provide the scalable foundation required

Requirements

Qualifications

Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred

10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions

Demonstrated success driving operational transformation, service maturity, and metrics-driven service management and continuous improvement

Strong financial management, vendor oversight, and stakeholder management skills, with experience managing executive leadership, business unit leaders, and technology leaders

Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices

Eligible to work in the United States

Some travel will be required

Available during Eastern Time business hours

Direct experience leading cloud migration across legacy and hybrid environments preferred

Experience with large-scale telephony infrastructure in a call center environment preferred

Experience with automation, analytics, or AI-driven operations preferred

Healthcare or other regulated environment experience preferred

Benefits

  • Supportive, progressive, fast-paced environment
  • Matching 401(k) with immediate vesting
  • Medical, dental, vision, life, and short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.

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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter, Did an AssistRx employee refer you to this position?, If yes, who was the AssistRx employee that referred you?, Will you now or in the future require sponsorship for employment visa status, for instance, H1-B visa status?

  • Can you share an overview of your leadership experience in IT infrastructure and service operations? Please include the types of teams you've led and the scope of your responsibilities. written answer
  • I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize AssistRx to verify their accuracy and to obtain reference information from contacts I have provided and/or anyone else familiar with my job performance at any of the companies listed in my work history. I hereby release AssistRx from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information. I understand that, if employed, falsified statements of any kind or omissions of facts shall be considered sufficient basis for dismissal. I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause. choose one
  • Can you share an overview of your leadership experience in IT infrastructure and service operations? Please include the types of teams you've led, the scale of your responsibilities, and any key accomplishments. written answer
  • Could you describe a time when you led an operational transformation or helped mature service operations? What challenges did you face and what was the outcome? written answer
  • What is your target salary range for your next role?
  • Could you describe a time when you led an operational transformation or helped mature service operations? What challenges did you face and what was the outcome? written answer
  • What experience do you have managing budgets or financial planning for IT infrastructure or service operations? Can you provide an example of how you balanced cost, quality, and business needs? written answer
  • Will you now or in the future require sponsorship for employment visa status, for instance, H1-B visa status? written answer
  • How will you • Define and execute the enterprise infrastructure strategy, aligned to business goals, including the roadmap for migrating from colo to secure hybrid/cloud platforms and for embedding AI and automation written answer
  • How wil you • Lead and develop multi-disciplinary teams fostering accountability, innovation, and a culture of service excellence written answer
  • How will you • Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations written answer
  • How will you • Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures written answer
  • How will you • Evaluate and manage vendors supporting COTS software, platforms, automation, analytics, and AI written answer
  • How will you • Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity forecasting) written answer

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