Vice President Product Delivery Manager - PLATFORMS & CHANNELS

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Lead release governance processes and manage products to recommend they meet the Definition of Done at a release level. Liaise with stakeholders as part of a team at the forefront of delivery. Drive continuous improvement initiatives to elevate product quality and efficiency and collaborate with cross-functional teams to deliver excellent products that exceed customer expectations.

As a Product Delivery Manager in Channels Release Governance Product Management Office (PMO) you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way. Your expertise will be instrumental in recommending that all protocols and standards are meticulously followed, thereby upholding the integrity and quality of our release deployments. This reviews that each product meets the highest standards before reaching our customers. Your efforts will drive efficiencies that lead to prompt implementations.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and recommend adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, improving adequate resourcing, and liaising with stakeholders and functional partners.
• Synchronize all Readiness Activities with the sprint schedule, improving a seamless delivery where everyone is aligned on the same timeline. Delivery readiness process is essential in fostering accountability by recommending that the Definition of Done (DoD) is clearly understood and consistently applied across all products.
• Maintain proper release governance across all product lines. Address that all protocols and standards are adhered to. By doing so, they uphold the integrity and quality of our release deployments, recommending that each product meets the highest standards before reaching our customers.
• Guide decision-making & maintain accountability in controls that are designed to equip our product teams with essential tools, including governance management, establishing clear processes, and defining roles.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities.
• Good understanding of delivery and demonstrate implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.
• Proficiency in using project management and collaboration tools to track progress and improve alignment.
• Good analytical and problem-solving skills, with the ability to identify and address potential challenges proactively.
• Experience in agile methodologies and practices, with a focus on delivering high-quality products efficiently.
• Ability to manage multiple projects simultaneously, prioritizing tasks to meet good time management and deliver results.
• Demonstrate leadership skills, with the ability to mentor and guide team members to achieve their full potential.
• Familiarity with industry standards and new ideas in product delivery, providing advisory on compliance and quality assurance.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience with cloud-based technologies and platforms, enhancing product scalability and performance.
• Familiarity with ADA (Accessibility) principles, recommending products meet customer needs and expectations.
• Good ability to adapt to rapidly changing environments and manage ambiguity effectively.
• Experience in stakeholder management, with the ability to build good relationships and influence decision-making.
• Knowledge of regulatory and compliance requirements relevant to the industry, recommending adherence to standards.
• Demonstrated ability to innovate and drive creative solutions to complex problems, enhancing product offerings.