Vice President, Professional Services

About us:

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus technology powers top shows around the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique venues. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Momentus Technologies is looking for a strategic and people-first Vice President of Professional Services to lead a diverse and high-performing team across Technical Services, Project Management, and Consulting. This role is responsible for setting the vision and operational strategy for Professional Services department globally; ensuring our customers experience seamless implementations, exceptional service, and measurable value.

You’ll lead and develop a team while working cross-functionally with Sales, Product, and Customer Success to align services with business goals and customer outcomes. You’ll also drive improvements to delivery methodologies, operational metrics, and team performance while keeping quality and scalability at the forefront.

Key Responsibilities:

• Lead and Develop Leaders: Directly manage a group of team managers and leads, fostering leadership growth, accountability, and alignment to strategic goals.
• Own Delivery Strategy: Follow the global direction for how projects are scoped, resourced, and executed ensuring consistency, scalability, and a high-quality customer experience across all regions.
• Demonstrate Strong Business Acumen: Use data-driven insights to manage budgets, meet margin expectations, assess team capacity, and make informed decisions that balance customer outcomes with business goals.
• Drive Operational Excellence: Maintain team and individual contributor utilization, capacity planning, and delivery KPIs across multiple disciplines. Drive predictability, reduce risk, and proactively identify areas for improvement.
• Collaborate Cross-Functionally: Partner with Sales, Product, Customer Success, and Support to ensure seamless handoffs, effective RFP responses, and alignment between solution design and delivery capability.
• Elevate Customer Experience: Champion customer satisfaction by ensuring high-quality delivery, clear project governance, and proactive issue resolution while reducing time to value and attach rate.
• Support Sales Efforts: Join key customer conversations, support proposal development, and ensure alignment between scope, budget, and customer goals.
• Lead Change and Growth: Help scale our delivery practice by standardizing processes, building team capabilities, and evaluating where innovation can increase value for customers and internal teams.
• Coach for Growth and Change: Foster a culture of continuous improvement by mentoring managers and team leads through change, building leadership capability, and supporting professional development that aligns with evolving business needs.
• Ensure Global Consistency: Partner with regional Professional Services leaders to align on global delivery standards, share best practices, and drive consistency in execution, customer experience, and operational excellence across all geographies.