Vice President, Site Reliability Engineering

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Job Summary
Consumer Cellular is seeking a Vice President, Site Reliability Engineering to lead the strategy, governance, and operational execution of reliability across the Product and Technology department. This executive role is responsible for the availability, performance, resiliency, and recoverability of the systems that support customers, retail, care, billing, and enterprise operations, advancing a measurable service-level discipline, reducing operational toil through automation, and strengthening incident readiness while protecting customer, employee, and company data.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Key Responsibilities

• Define and execute the enterprise site reliability engineering vision, strategy, roadmap, and operating model in alignment with Technology priorities, business goals, customer experience objectives, operational efficiency targets, and value creation expectations.
• Lead site reliability engineering, production engineering, platform and infrastructure engineering, observability, incident and problem management, capacity and performance engineering, and related technical teams responsible for operating and improving enterprise systems and customer-facing services.
• Partner with the CIO, executive leadership, product, operations, security, infrastructure, network, data, vendor management, and business stakeholders to prioritize reliability investment and ensure engineering delivery supports measurable business outcomes.
• Establish standards, controls, metrics, and governance for service level indicators and objectives, error budgets, production readiness reviews, change management, release safety, incident severity and escalation, blameless postmortems, and corrective action accountability.
• Drive reliability engineering practices that reduce toil and manual effort, including automation, self-healing systems, infrastructure as code, progressive delivery, resilience and failure testing, capacity planning, and performance engineering.
• Provide leadership for observability strategy, including telemetry standards, metrics, logging, distributed tracing, alert quality, on-call health and sustainability, anomaly detection, and continuous improvement of time to detect and time to restore.
• Own availability, continuity, and recoverability, including high availability and failover design, backup and restore, disaster recovery planning and testing, recovery objectives, major incident command, and executive communication during critical events.
• Ensure reliability engineering practices comply with organizational data privacy standards, information security protocols, change control and audit requirements, regulatory obligations, and approved technology usage policies.
• Build, mentor, and develop high-performing engineering leaders and teams, fostering a culture of operational ownership, ethical judgment, accountability, continuous improvement, collaboration, and customer focus.