Video Production Applications Systems Administrator

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family.

Digital Consultants seeks a Video Production Applications Systems Administrator to support the U.S. Department of State Bureau of Global Public Affairs, Office of Video Production. The administrator serves as a subject matter expert coordinating live production, creative teams, and IT infrastructure; supports pre- and post-production application ecosystems; and provides high-touch desk-side and remote technical support, primarily in macOS environments. The administrator ensures interoperability between on-premises editing and cloud infrastructure, manages application releases and patching, enforces Department cybersecurity requirements, and serves as a first responder to network outages, coordinating with the Engineering unit to restore operations.

Duties to include:

• Provide direct desk-side and remote technical support to video editors, producers, and creative staff using macOS workstations.
• Diagnose and resolve incidents involving Adobe Creative Cloud (Premiere Pro, After Effects, Photoshop, and Audition), Frame.io integration, Maxon plugins, Google Workspace, Splashtop remote access, and producer/editor media workflows.
• Administer accounts and user permissions across GPA platforms, including Active Directory, Adobe Creative Cloud, Maxon, network-attached storage (NAS) connectivity, and specialized tools with limited user access.
• Manage workstation image deployments, application installations, plugin configurations, and driver updates for high-performance video editing and rendering environments.
• Test software updates and hardware modifications before production deployment; maintain a test environment that replicates current and proposed configurations.
• Respond promptly to trouble tickets during regular and surge operational periods to protect broadcast and post-production continuity.
• Oversee routine maintenance, operating system patching, licensing, and updates for NAS servers and production local area network (LAN) components.
• Maintain hostnames, device certificates, and network connectivity between local editing systems and cloud storage services.
• Support Network Engineering activities, including device naming conventions, static and Dynamic Host Configuration Protocol (DHCP) IP addressing, and connectivity for printers, scanners, and camera accessories; apply Open Systems Interconnection (OSI) model knowledge at Layers 1–4.
• Apply production asset management practices for tracking, organizing, versioning, and archiving frequently changing digital media assets.
• Maintain configuration records and asset tags for GPA Video equipment; enter equipment, location, and assigned-user information in CheqRoom.
• Maintain uninterruptible power supplies (UPS), including battery replacement, full-unit replacement, and scheduled equipment disposition.
• Ensure local and cloud systems comply with Department of State IT security directives, vulnerability remediation requirements, and cloud computing policies, including 5 FAM 1100.
• Research, test, and implement emerging media tools, scripts, automated workflows, and software subscriptions not yet deployed in production.
• Advise Video Office leadership on technology investments, hardware replacement decisions, and infrastructure planning.
• Provide emergency live-broadcast and high-priority operational support, including overnight, weekend, and other surge periods as required.
• Produce and maintain system architecture diagrams as required for the Engineering Lead and an updated/refined table of applications as required for the Contracting Officer’s Representative (COR).
• Prepare monthly issue trends analysis reports for the Engineering Lead; deliver technical presentations and staff training for editors, producers, and technical personnel as required.
• Provide monthly project status input to the COR no later than 15 days following the reporting month, as specified in the prime-provided position description.