Video & Security Technician
Position Summary: The Video & Security Technician is responsible for installing, configuring, and maintaining enterprise security systems and associated processes.
Role and Responsibilities:
- Perform installations with minimal supervision, including the wiring, setup, and testing of enterprise security components such as access control panels, IP-based video surveillance, commercial access control, and intrusion alarm systems
- Maintain, troubleshoot, and program various security devices, ensuring the optimal functioning of commercial access control systems, IP-based video surveillance systems, and intrusion alarms by regularly servicing them and addressing any identified issues
- Apply in-depth knowledge of CCTV systems, access control, IP cameras, intrusion detection, video analytics, IP network systems, and visitor management solutions to complete tasks effectively
- Lead and guide a team during project installations, ensuring that all tasks are executed according to plans and quality standards
- Oversee the quality of all work performed, ensuring compliance with company standards, and provide exceptional customer service to maintain client satisfaction
- Monitor and document project milestones, addressing any delays or issues that arise, and ensure projects are completed on time
- Assist clients by diagnosing and resolving system issues remotely in a professional and timely manner
- Identify and resolve issues related to IP-based video surveillance by troubleshooting connectivity, configuration, and functionality problems to restore proper operation of IP camera systems
- Diagnose and repair access control issues by addressing hardware malfunctions and software configuration errors to restore full system operation for access control systems.