Video Streaming Support Engineer (L2)

Key Responsibilities Incident & Operational Support: Take ownership of escalated customer issues from Level 1 Support and drive them to resolution. Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services. Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures, including executing mitigations…