Video Teller Specialist
Posted
POSITION SUMMARY
The Video Teller Specialist delivers exceptional member service through Verve’s Interactive Teller Machine (ITM) channel. This role supports members with financial transactions, product education, and service referrals in a digital environment. Specialists are expected to embody Verve’s culture of proactive service, personalized support, and continuous improvement.
POSITION RESPONSIBILITIES
- Facilitate a wide range of member transactions via ITM, including but not limited to deposits, withdrawals, payments, check cashing, and cash advances, while ensuring accuracy, compliance, and a positive member experience.
- Enroll or modify payroll allocations and ACH per member request.
- Order and re-order checks and check cards for members.
- Provide exceptional member service while maintaining confidentiality.
- Identify members’ needs and refer appropriate products and services.
- Actively seek referral opportunities.
- Support the achievement of individual and team sales goals.
- Verify and balance currency, coin, and checks in the cash drawer at the end of each shift.
- Comply with BSA/AML and OFAC regulations relevant to the position.
- Complete all required annual online compliance training.
- Attend required sales, service, and departmental training to enhance skills.
- Demonstrate the Credit Union’s philosophy and adhere to Patch Values in all interactions.
- Foster a culture of solutions, innovation, and continuous improvement.
- Perform all other duties as assigned.