VIE - Junior IT Proximity Support H/F

CACI (Credit Agricole Creditor Insurance) is the Credit Agricole Assurances Group subsidiary specialising
in creditor protection insurance (CPI). CACI is a major player in France and Europe, with around 30
partners in six countries.

Since its establishment in 1999, and move into the Credit Agricole Assurance Division in 2008, CACI has
been extending its business in partnership with retail banking and specialised financial services
companies. Today CACI offers a comprehensive range of products designed to meet the “Financial
Protection” needs of its customers and partners.

The successful candidate will join a positive and vibrant company with a skilled, passionate team of
people. CACI Dublin is proud to be named as a great place to work by Great Place to Work 2015, 2016,
2018, 2020, 2021, 2022, 2023, 2024, 2025 and again in 2026. Our workplace is underpinned by a vibrant
Culture and Values programme comprising of well-being, corporate social responsibility, HR best
practice and fair funding for fun. We value our employees and quality of life at work is a priority for us.
We understand that great workplaces are built through the day-to-day relationships that employees
experience. At CACI, we work together to achieve our objectives with employees who give their best,
develop in their careers and enjoy coming to work while achieving results together with their colleagues.

You will work primarily with:

• IT Proximity Team and Crédit Agricole IT service provider
• All CACI business departments
• External partners in Europe, third-party auditors and other IT service providers
• Project and IT teams in France (for digital transformation initiatives)
• CACI Milan (Italian branch) on cross-regional projects as needed

We're seeking a motivated, organised individual who enjoys solving technical problems and supporting
colleagues. The individual should be comfortable learning new systems, working as part of a team and
managing competing priorities. If you thrive in a fast-paced environment and want to develop your IT
support skills within a Great Place to Work, we'd like to hear from you.

IT

1–2 years experience in an IT helpdesk or support team

• Strong communication and organisational skills, with attention to detail
• Ability to multitask and prioritise workload effectively
• Solid problem-solving and troubleshooting ability
• Ability to work on own initiative with minimal supervision
• Expertise in one or more of the following: information systems, networking, cyber security or IT
  architecture is an advantage
• Good analytical skills and ability to interpret data accurately is desirable
• Experience with IT ticketing systems or asset management tools and knowledge of ITIL
  frameworks is an asset

Excellent working knowledge of Windows and Microsoft Office suite