VIP Account Executive
Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services. We are dedicated to creating immersive and personalized entertainment experiences that push the boundaries of innovation in the industry.
For more information about Momentum Group, please visit our website at www.mgh.ae.
Job Overview
The VIP Account Executive will support the Head of VIP and in delivering an exceptional, personalised experience for high-value players. This role sits at the intersection of account coordination, operational execution, and client service, with exposure to VIP relationship management and clear development opportunities into a full account management role.
This is a hands-on role suited to someone highly organised, detail-oriented, and commercially curious, who thrives in a fast-paced iGaming environment.
This role is a full-time office based one.
Key Responsibilities
- Support the Head of VIP with day-to-day management of VIP accounts
- Coordinate VIP requests including bonuses, promotions, events, gifts, and bespoke offers
- Maintain accurate records of VIP activity, preferences, incentives, and communications
- Assist with VIP reporting, performance tracking, and player segmentation
- Liaise with internal teams (Payments, Risk, CRM, Product, Compliance) to ensure seamless VIP service delivery
- Ensure all VIP activity aligns with internal controls, compliance, and responsible gaming policies
- Handle inbound VIP queries professionally and efficiently
- Support onboarding of new VIP players and transitions between segments
- Build and maintain relationships with VIPs to keep them engaged.
- Be available, on occasion, to support critical operational needs beyond regular business hours, including hosting commitments, system troubleshooting, and timely issue escalation to maintain seamless operations.
“This job description outlines the primary responsibilities but is not exhaustive; additional duties may be assigned as needed.”
Required Experience & Skills
- Customer operations, account support / management, or client services (VIP exposure a plus)
- Strong organisational and administrative skills with high attention to detail
- Strong proficiency in Microsoft Office applications, with advanced knowledge and hands-on experience in Microsoft Excel, is required.
- Comfortable working with data, reports, and CRM systems
- Excellent communication skills (written and verbal)
- Proactive, reliable, and able to manage multiple priorities
- Commercial awareness and interest in player behaviour and retention
- Bilingual Arabic–English communicator, capable of managing complex stakeholder interactions in a professional, regulated environment.
Nice to have
- iGaming Experience is a major plus
- Additional language skills
What Success Looks Like
- Head of VIP is operationally supported and able to focus on relationship-building
- VIP requests are executed accurately and on time
- Data, reporting, and tracking are consistently clean and reliable
- Strong internal stakeholder trust and collaboration
At Momentum, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV
- This role is within the UAE's regulated gambling industry. Are you comfortable working in this industry? choose one
- Do you have experience working in iGaming, online gaming, sportsbook, casino, lottery, or a similar industry? choose one
- Are you professionally fluent in both Arabic and English, with the ability to communicate confidently with VIP clients and internal stakeholders? choose one
- How many years of experience in customer operations, account management/support, client services, or VIP customer management? choose one
- Are you comfortable working full-time from the office and attending or hosting VIP events outside normal working hours when required, during night, weekends and public holidays? choose one
- Do you have advanced, hands-on experience using Microsoft Excel for reporting, data tracking, or analysis? choose one
- Briefly describe your experience supporting VIP or high-value clients, including the type of clients and your key responsibilities. written answer
- Current Location?
- Notice Period? choose one
- Salary Expectations?
- LinkedIn Profile optional
- What is your nationality?
- What is your current UAE visa status? choose one
- Will you now or in the future require sponsorship? choose one
- How did you hear about this job? choose any
- I certify that the information provided is true and complete. choose one
- Statement of Acknowledgement choose one