VIP Account Manager – French Language | iGaming Industry

• Manage a portfolio of French-speaking VIP players, ensuring top-level customer experience.
  
• Build long-term, trust-based relationships with high-value clients.
  
• Proactively contact players to introduce new offers, bonuses, and exclusive promotions.
  
• Monitor player activity and trends to identify opportunities and risks.
  
• Provide tailored solutions and personalized service to maximize player engagement.
  
• Act as the go-to contact for VIP players, addressing inquiries and resolving issues quickly.
  
• Collaborate with internal teams to deliver an exceptional VIP journey.
  
• Prepare regular reports on player activity, performance, and retention metrics.
  
• Contribute to developing strategies for increasing player loyalty and lifetime value.
  
• Handle any additional tasks as assigned by the Head or Director of Department.
  

Requirements

• Native-level French and excellent command of English (both spoken and written).
  
• Proven experience in the iGaming / Gambling industry (mandatory).
  
• Minimum 2+ years’ experience in a VIP / Account Management role.
  
• Strong interpersonal and relationship-building skills.
  
• Excellent communication skills, both written and verbal.
  
• Ability to understand player needs and deliver tailored solutions.
  
• Good organisational and time-management skills.
  
• Analytical mindset with the ability to interpret data and KPIs.
  
• Confidence in using Microsoft Office and CRM tools.
  
• Ability to work under pressure and deliver results in a target-driven environment.
  

Benefits