VIP Account Manager

Perfect for those who aim to:

• Build and develop long-term relationships with VIP clients;

• Manage and grow a portfolio of high-value users;

• Deliver a personalised, high-touch client experience;

• Drive client engagement, retention, loyalty, and activity;

• Understand player behaviour and identify opportunities for growth;

• Work with client insights to improve the VIP experience;

• Collaborate with cross-functional teams in a dynamic iGaming environment;

• Contribute to business expansion and the development of new markets.

Experience you’ll need to bring:

• 2 years of experience in Account Management, VIP Management, Customer Success, Retention, Sales, or similar roles;

• Experience in iGaming or understanding of client retention, lifecycle management, and VIP player behaviour;

• Ability to manage several VIP clients simultaneously, work with client activity data, and act on insights;

• Upper-Intermediate or higher English level and fluent Ukrainian.

It's a perfect match if you have those personal features:

• Customer-centric mindset and ability to build trust with clients;

• Strong communication, negotiation, and relationship-building skills;

• Proactive, self-driven, and results-oriented approach;

• Strong sense of ownership and responsibility;

• Emotional intelligence, resilience, and ability to stay calm in non-standard situations;

• Flexibility and readiness to work in a dynamic environment, including occasional urgent client requests outside standard working hours.

Apply, and let your growth journey begin.