VIP Account Manager (iGaming)
We are looking for an experienced VIP Manager to work with premium players in an online casino.
Responsibilities:
- Manage and grow the VIP client portfolio.
- Provide personal support and high-level service to VIP players.
- Analyze user behavior and prepare personalized offers.
- Coordinate with payments, risk, and CRM teams.
- Participate in creating VIP campaigns, bonus programs, and special promotions.
Requirements:
- Experience in the iGaming industry (VIP, Support, CRM, Retention).
- English B2, both written and spoken.
- Understanding of player behavior analytics and segmentation.
- Strong communication skills, customer focus, ability to work under pressure.
Work schedule:
- 5/2
- Shift 1: 08:00–16:00
- Shift 2: 16:00–00:00
- Shift 3: 00:00–08:00
We offer:
- Work in an international team.
- Remote work.
- Competitive salary and performance bonuses.
- Opportunities for professional growth.
- Paid vacation and sick leave.