VIP Account Manager (iGaming)
VIP Account Manager | iGaming
We are looking for a VIP Account Manager to join our growing iGaming team. You will build strong relationships with high-value players, drive retention, and create personalized experiences for VIP clients.
Key Responsibilities:
- Communicate with VIP players via messengers and outbound calls
- Analyze player behavior and needs
- Create personalized bonuses, offers, and promotions
- Work on VIP retention and reactivation
- Track offers and maintain accurate records in Excel / Google Sheets
- Collaborate with CRM, Payments, Risk, and Marketing teams
- Suggest ideas to improve the VIP strategy and player experience
Requirements:
- 3+ months of experience in iGaming, VIP, or Retention
- Experience communicating with players via chat and calls
- Understanding of VIP bonuses, retention, and promotional mechanics
- Confident with Excel / Google Sheets
- English - С1
- Strong communication and analytical skills
- Customer-oriented and proactive approach
We offer:
- Opportunity to work with a growing international iGaming product
- Freedom to develop creative VIP and retention campaigns
- No micromanagement as long as KPIs and bonus budgets are met
- Professional and career growth opportunities