VIP Account Supervisor

Job Details

• Manage end to end aspects of VIP’s relationship, including to hospitality events, ongoing marketing communications, promotions, contacts and escalations
• Establish a complete customer database including personalized relationship to cover customer interests leading to offer the best gaming experience
• Use your analytical skills and daily reporting to understand customer behavior and tailor-made marketing offers which will result in VIP growth and increase retention rates
• Lead copy and marketing message through established online channels and different lifecycle stages
• Ensure compliance with all regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Maintain a constant awareness of all competitor and industry activity
• Performs all other duties as assigned.

Qualifications

1. Experience in online gaming, customer service, or other account management
2. Data-oriented and marketing skills, highly fluent with Microsoft Excel
3. High level of marketing writing skills is a must for this role, Excellent communicator across all channels, emails, push notifications and web
4. Excellent organizational, planning and communicative skills
5. Experience hosting customers within a Hospitality environment
6. Understanding of the interactive gaming/sportsbook industry