VIP Driver OC (8215)

SUMMARY:

The VIP Driver is responsible for providing safe, comfortable, and professional transportation to VIPs of Spotlight29 Casino and Tortoise Rock Casino. VIP Drivers will always demonstrate excellent Guest Service as defined within the Fiver Star Service guidelines and Service Standards. VIP Drivers will be expected to provide transportation to and from various locations as determined by management. VIP Drivers will also transport guests between property entrances and surrounding parking lots using company golf carts during periods of peak guest volumes and special events. Responsibilities must be performed in accordance with all company standards, policies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards.
• Pick up and drop off passengers at scheduled times as directed by management. Ensure that passengers are transported safely to their destinations.
• Transport Guests safely between property entrances and adjacent parking lots using company golf carts.
• Use knowledge of the local area, GPS, and/or mapping applications to ensure the shortest and safest route to destination.
• Communicate effectively and clearly with Valet Dispatch; seek guidance from dispatch for any situations that are out of the ordinary and prior to acting when possible.
• Assist with Guest luggage when necessary.
• Assist ADA Guests with their special needs including, but not limited to assembling wheelchairs and scooters, helping with belongings, and assisting Guests in and out of vehicles.
• Inspect vehicles prior to and after each shift to ensure that the vehicle is safe and in working order.
• Ensure that the inside and outside of the vehicle is clean and ready for use prior to starting and at the conclusion of each trip.
• Complete a pre & post-trip inspection per U.S. Department of Transportation regulations.
• Be thoroughly familiar with proper operation of vehicles.
• Be responsible for the safety and satisfaction of Guests.
• Always operate the vehicle with full coherency and alertness.
• Obey all driving traffic laws and regulations.
• Exhibit patience and a calm demeanor while driving in heavy traffic and adverse weather conditions and always display excellent Guest service skills.
• Able to detail vehicles, assist with vehicle maintenance logs, and deliver transportation vehicles to vendors
• Be knowledgeable regarding directions, Spotlight29 Casino/Tortoise Rock Casino property information, offer information and assistance to Guests.
• Be knowledgeable of all gaming and non-gaming offerings, events, and promotions at Spotlight29 Casino/Tortoise Rock Casino.
• Act in a courteous manner toward Guests and fellow Team Members always.
• Lock vehicles after each run and when unattended. Vehicles will not be left unattended if passengers are on board.
• Always maintain complete confidentiality regarding conversations and occurrences with Guests and passengers.

SUPERVISORY RESPONSIBILITIES:

• This job does not require supervisory duties.