VIP Driver - OC

Position Summary:

The VIP Driver is responsible for providing safe, comfortable, and professional transportation to VIPs of Thunder Valley Casino Resort. VIP Drivers will demonstrate excellent Guest Service at all times as defined within the guidelines of the AAA Four Diamond standards. VIP Drivers will be expected to provide transportation to and from various locations as determined by management. VIP Drivers will also transport Guests between property entrances and surrounding parking lots using company golf carts during periods of peak Guest volumes and special events. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.

2. Pick up and drop off passengers at scheduled times as directed by management. Ensure that passengers are transported safely to their destinations.

3. When Guest transportation requests are not scheduled, transport Guests safely between property entrances and adjacent parking lots using company golf carts.

4. Use knowledge of local area, GPS, and/or mapping applications to ensure the shortest and safest route to destination.

5. Communicate effectively and clearly with Transportation Dispatch; seek guidance from dispatch for any situations that are out of the ordinary and prior to taking action when possible.

6. Assist with Guest luggage when necessary.

7. Assist ADA Guests with their special needs including, but not limited to assembling wheelchairs, helping with belongings, and opening/closing doors for Guests.

8. Inspect vehicles prior to and after each trip to ensure that the vehicle is safe and in working order.

9. Ensure that the inside and outside of the vehicle is clean and ready for use prior to starting and at the conclusion of each trip.

10. Complete a pre- and post-trip form per U.S. Department of Transportation regulations.

11. Be thoroughly familiar with proper operation of vehicles.

12. Be responsible for the safety and satisfaction of Guests.

13. Operate the vehicle with full coherency and alertness at all times.

14. Obey all driving traffic laws and regulations.

15. Exhibit patience and a calm demeanor while driving in heavy traffic and adverse weather conditions, and display excellent Guest service skills at all times.

16. Be knowledgeable with regard to directions and Thunder Valley Casino Resort’s property information, and offer information and assistance to Guests.

17. Be knowledgeable of all gaming and non-gaming offerings, events, and promotions at Thunder Valley Casino Resort.

18. Act in a courteous manner toward Guests and fellow Team Members at all times.

19. Lock vehicles after each run and when unattended. Vehicles will not be left unattended if passengers are on board.

20. Maintain complete confidentiality at all times regarding conversations and occurrences with Guests and passengers.