VIP French Support
ABOUT THE COMPANY:
WorkaNova is a global BPO customer experience specialist,
providing exceptional customer care, sales, technical support, and back-office
services. With clients across the Fintech, iGaming, and eCommerce industries,
we operate in over 10 languages and are committed to delivering outstanding
support around the clock.
ABOUT THE JOB:
As a VIP Customer Support Agent, you will be responsible for
building and maintaining strong relationships with French-speaking VIP players.
Your goal is to provide exceptional service, ensure player satisfaction, and
drive retention and growth. You will be the point of contact for VIP clients,
ensuring their needs are met while identifying opportunities to increase
engagement and loyalty.
Main Duties and Responsibilities:
Assist VIP Managers of French-speaking VIP players, ensuring
top-level customer experience.
Build long-term, trust-based relationships with high-value
clients.
Provide tailored solutions and personalized service to
maximize player engagement.
Act as the go-to contact for VIP players, addressing
inquiries and resolving issues quickly.
Collaborate with internal teams to deliver an exceptional
VIP journey.
Handle any additional tasks as assigned by the Head or
Director of Department.
Requirements
Requirements:
Native-level French and excellent command of English (both
spoken and written).
Proven experience in the iGaming / Gambling industry
(mandatory).
Strong interpersonal and relationship-building skills.
Excellent communication skills, both written and verbal.
Ability to understand player needs and deliver tailored
solutions.
Good organizational and time-management skills.
Analytical mindset with the ability to interpret data and
KPIs.
Confidence in using Microsoft Office and CRM tools.
Ability to work under pressure and deliver results in a
target-driven environment.
Benefits
We Offer:
Competitive salary with attractive commission structure.
Opportunity to work in a growing international company.
Career development and training opportunities.
Dynamic and supportive team culture.
Private healthcare plan.
Happy hour.