VIP Manager

ABOUT THE COMPANY
We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.
ABOUT THE ROLE
We are looking for an experienced VIP Manager to join our team and take ownership of high-value player relationships. You will be responsible for retaining and reactivating VIP players, building long-term client relationships, and driving key performance metrics across your portfolio.
WHAT YOU WILL DO
Retain and reactivate VIP players to maximize lifetime value
Conduct negotiations and build long-term relationships with high-value clients
Segment the client base and maintain accurate player profiles
Analyze player activity and monitor key performance metrics
Work with CRM systems to manage communications and player data
Prepare personalized offers and bonus campaigns tailored to individual player needs
Communicate with players via phone, email, messengers, and chat
WHAT WE ARE LOOKING FOR
2+ years of experience as a VIP Manager in iGaming
Experience with Tier-1 markets is a strong advantage
Proactive approach and strong ownership mindset
Excellent communication and interpersonal skills
Self-sufficient and responsible — able to work independently
Strong client focus and result orientation
Tools: Jira, Confluence, Google Docs, Slack, AI Tools
LANGUAGES
Ukrainian or Russian — primary team communication languages
English — Upper-Intermediate, for direct VIP player
WHY JOIN US
Fully remote work
Paid vacation, sick leave, and an additional birthday day off
Professional growth and continuous development opportunities
Internal knowledge-sharing sessions and company events
Fast decision-making without excessive bureaucracy
Freedom from micromanagement and rigid hierarchies
Dynamic environment with ambitious goals and expansion plans