VIP Manager (IT/DE/PL) | iGaming

We are hiring: VIP Manager (IT/DE/PL) | iGaming

We are a group of companies that is rapidly growing across several digital technology sectors. We build innovative international projects in iGaming, FinTech, AdTech, and Affiliate Marketing. You'll have plenty of opportunities to find your place within the team and make an impact.

📍 Location: Cyprus (full relocation package provided)

What you'll be doing?

• Build and maintain strong, long term relationships with VIP players, serving as their primary point of contact.
• Deliver a personalized customer experience by communicating with VIP clients across multiple channels, including phone, email, WhatsApp, SMS, and live chat.
• Develop and execute player retention strategies to maximize customer lifetime value (LTV) and minimize churn.
• Collaborate with the Marketing and Product teams to create exclusive promotions, campaigns, and events for VIP players.
• Manage VIP hospitality initiatives, including arranging physical gifts, exclusive events, and tailored experiences to strengthen player loyalty.
• Monitor, analyze, and report on VIP player activity, providing insights and recommendations to management.

What we're looking for?

• Previous experience as a VIP Account Manager, preferably in iGaming, online entertainment, or another premium customer service focused industry.
• Excellent interpersonal and communication skills with the ability to build trust and strong relationships quickly.
• Strong sales and negotiation skills combined with a customer first mindset.
• Analytical skills with the ability to interpret player behavior and identify opportunities for engagement and growth.
• A proactive, flexible approach and the ability to thrive in a fast paced, competitive environment.
• Fluency in German, Italian, or Polish, as well as English. Additional languages are considered a strong advantage.

What we offer?

• Office based role in Cyprus with a comprehensive relocation package.
• For some language markets, remote work is also available from Georgia, Serbia, or Armenia.
• 24 working days of paid annual leave.
• 6 paid sick days.
• Official employment.
• Private medical insurance.
• Office coffee area with fresh fruit and snacks.
• Company funded lunches.
• Gym membership and sports activities.
• A healthy, supportive, and friendly working environment.