VIP Manager (LATAM) Spanish Speaking

Let’s start with a Hello
At AzuraInfinity, we connect talented professionals with fast-growing international projects across multiple markets worldwide. We value initiative, ownership, and the ability to make a real impact in a dynamic environment.
We are currently looking for a Spanish-speaking VIP Manager to join our team and drive player retention, engagement, and loyalty across LATAM markets.
Responsibilities
Build and maintain strong relationships with VIP players across LATAM markets.
Deliver a high level of personalized customer service and account management.
Monitor player activity and identify opportunities to improve retention, loyalty, and player value.
Proactively engage VIP players through various communication channels, including chat, email, and phone.
Develop tailored offers, bonuses, and promotional activities based on player behavior and preferences.
Work closely with CRM, Retention, Payments, Support, and Product teams to ensure an exceptional player experience.
Handle escalations and resolve player issues in a timely and professional manner.
Monitor VIP performance metrics and prepare regular reports.
Identify potential risks related to player satisfaction and proactively implement retention actions.
Maintain detailed and accurate records of player interactions and activities.
Requirements
1+ year of experience in VIP Management, Customer Success, Retention, CRM, or Account Management within iGaming.
Fluent Spanish (C1-C2 level) and English at a conversational level or higher.
Strong communication and relationship-building skills.
Customer-oriented mindset with a proactive approach to problem-solving.
Ability to work with multiple priorities in a fast-paced environment.
Analytical mindset and ability to interpret player behavior and performance data.
Experience working with VIP players within online casino and/or sportsbook projects will be considered a strong advantage.
Nice to Have
Previous experience in LATAM markets.
Experience with CRM platforms, retention tools, or customer management systems.
Understanding of responsible gaming principles.
What We Offer
Competitive salary and performance-based incentives.
Opportunity to work with international teams and global markets.
Professional development and career growth opportunities.
Flexible and supportive work environment.
Remote-first culture.
Access to exciting and rapidly growing iGaming projects.