VIP Manager
🚀 VIP Manager | iGaming | Remote
We are looking for an experienced VIP Manager to join our rapidly growing iGaming platform. This role focuses on building and maintaining long-term relationships with high-value players through personalized communication, data-driven retention strategies, and creative promotional campaigns.
🎯 Key Responsibilities
- Communicate directly with VIP players via messengers and outbound calls.
- Analyze player behavior and preferences to personalize offers.
- Create promotional activities and special campaigns based on player segmentation.
- Maintain accurate offer-tracking documents.
- Collaborate with CRM, Payments, Risk, and Marketing teams on VIP campaigns.
- Contribute ideas to improve the VIP retention strategy and product.
✅ Requirements
- 3+ months of experience in iGaming in VIP, Retention, or related roles.
- Proven experience with chats, messengers, and outbound calls.
- Strong understanding of VIP promotions, including deposit bonuses, no-deposit bonuses, personal campaigns, and promotional activities.
- Confident user of Excel or Google Sheets for segmentation, analysis, reporting, and offer tracking.
- English — C1.
- Ability to work in a fast-paced environment with continuous feedback.
💡 Key Skills
- VIP player profiling and behavioral analytics.
- Retention campaign planning and personalized offer creation.
- Data-driven decision-making.
- Strong spreadsheet skills (Excel / Google Sheets, formulas, segmentation, KPI tracking).
- Good understanding of iGaming products, including slots, bonuses, wagering, and retention mechanics.
💼 Why Join Us?
- Work on a new, rapidly growing global product.
- Freedom to create and test creative VIP retention campaigns.
- No micromanagement — we focus on results, KPIs, and smart decision-making.