VIP Representative (Full Time)
Summary
VIP Representatives provide high-touch guest services at a casino resort, greeting patrons, explaining games and promotions, and managing comps. The role involves building relationships with high-value players through the Player's Club program, assisting with hotel and outlet reservations, and supporting gaming tournaments.
JOB DESCRIPTION SUMMARY
Meets and greets guests of the casino and ensures that a high level of customer service is maintained. Must be knowledgeable of and be able to explain games offered by the casino as well as currently approved marketing promotions and programs. Must be knowledgeable of all hotel services and amenities Provides comps to casino patrons according to the approved internal controls. Performs duties, as assigned at Agua Caliente Casino Resort and Spa.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
- Assist in the development of guest invitation lists for special events conducted by the Agua Caliente Casino and Spa Resort Casino.
- Conveys terms of Player's Club Program and explains qualification requirements to prospective gaming guests.
- Tracks and prepares reports, for the Director of Player Development, on specific players and/or groups of players.
- Assists the Slot Department and/or Table Games Department at Agua Caliente Casino.
- Resort and Spa with the operation of gaming tournaments..
- Identifies and initiates relationships with new guests for possible enrollment into the Player's Club.Assist and make hotel reservations for guests..
- Assist and make reservation for guests for on and off property outlets (ie.Spa, Restaurants & Golf).
GAMING EXPERIENCE REQUIRED