VIP Team Lead / IGaming / Sales
We are a fast-growing international iGaming company with 1000+ professionals and a portfolio of successful projects operating across Tier 1–3 markets worldwide.
Right now, we are expanding our VIP Department and looking for a results-driven Team Lead – VIP Department who knows how to build and lead high-performing teams, work with key business metrics, analyze VIP player behavior, and drive sustainable growth.
This role is ideal for someone with a strong business mindset who enjoys leadership, data analysis, and building effective strategies in a fast-paced, KPI-driven environment.
What You'll Do
Lead, onboard, mentor, and develop a team of VIP Managers.
Monitor daily team performance and ensure KPI achievement.
Own and drive key team KPIs:
Analyze team performance, VIP player activity, and database trends to identify growth opportunities.
Develop personalized retention and growth strategies for key VIP players together with your team.
Collaborate closely with the Retention, CRM, and Product teams to optimize the VIP player journey and improve business results.
Continuously review and improve workflows from a business perspective.
Ensure the team consistently achieves performance and revenue targets.
What We're Looking For
1+ year of experience in a Team Lead, VIP Management, Retention, or similar leadership role.
Previous experience in the iGaming industry is required.
Strong analytical skills with the ability to work confidently with KPIs, performance metrics, and large datasets.
Proven leadership, coaching, and team management skills.
Strong communication and problem-solving abilities.
High level of ownership, accountability, and self-motivation.
What We Offer
Fully remote work.
Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
Paid vacation and sick leave.
Professional onboarding and continuous support.
Career growth opportunities within a fast-growing international company.
Access to a corporate psychologist, including individual and group sessions.
Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
A dynamic international environment where your leadership and results have a direct impact on business success.