Virtual Assistant – Billing and Collections
Description
About the Role:
Snapscale is seeking a detail-oriented and proactive Virtual Assistant to support a U.S.-based client with invoice follow-ups, collections, and administrative tasks. This role involves professional communication with hotels regarding outstanding invoices, maintaining accurate records, and ensuring timely and consistent follow-ups through phone and email.
The ideal candidate is organized, persistent, comfortable making outbound calls, and able to manage multiple accounts while following established processes and communication guidelines.
Key Responsibilities:
- Follow up with hotels regarding outstanding invoices through outbound calls and email
- Contact hotels according to established collection timelines and follow-up procedures
- Make repeated call attempts as required until a live contact is reached, following the client's calling guidelines
- Send follow-up emails when a hotel cannot be reached by phone
- Maintain accurate records of calls, emails, payment updates, and collection outcomes
- Monitor outstanding invoices and track accounts through the collection process
- Assist with invoice-related administrative tasks and documentation
- Conduct call checks and other assigned administrative support activities
- Manage multiple accounts and follow-up schedules while meeting deadlines
- Ensure all communications are professional, clear, and aligned with client guidelines
- Review completed work for accuracy before submission
- Perform other administrative and ad hoc tasks as assigned
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
Requirements
- At least 1 year of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Collections Specialist, or in a similar role
- Experience with collections, accounts receivable, billing, invoicing, or payment follow-ups is an advantage
- Comfortable making frequent outbound calls and following up with clients or businesses
- Strong verbal and written English communication skills
- Excellent organizational and time-management skills
- Detail-oriented with strong record-keeping and documentation skills
- Able to manage repetitive follow-ups while maintaining professionalism and persistence
- Comfortable working with spreadsheets, email platforms, CRM systems, and other administrative tools
- Ability to follow structured processes, communication guidelines, and deadlines
- Proactive, reliable, and able to work independently in a remote environment
- Must have a stable internet connection and dedicated workspace