Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

Job Description:
We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.

Key Responsibilities:

Customer Service & Communication

• Respond to customer support emails and website chat in a timely and professional manner
• Maintain a helpful, solution-focused tone with customers to support sales efforts

Website & Marketing Support

• Update and maintain website content as needed (non-technical)
• Set up and manage Klaviyo email support channels
• Assist in SEO-optimized blog writing (product tips, tutorials, updates)

Administrative Tasks

• General admin support such as organizing files, documentation, and scheduling
• Proactively flag any issues or process challenges to management

Bookkeeping

• Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed)

Qualifications:

• Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses)
• Experience with Klaviyo (or similar email platforms) is a strong plus
• Familiarity with SEO and blog writing is preferred
• Basic understanding of Xero or willingness to learn
• Strong English communication skills (verbal and written)
• Excellent time management and organizational abilities
• High level of integrity and accountability
• Must be proactive and transparent in communicating issues and progress

Working Hours:

• 10:00 AM 4:00 PM Manila Time (Monday to Friday)
• Weekend availability TBD based on customer inquiry volume