Virtual Assistant

Position: Virtual Assistant - Travel Desk

Job Type: Full – Time (Onsite)

Summary:

We are looking for a motivated and detail-oriented individual to join our Travel Desk team for the Dream Vacation project. The candidate will assist with travel bookings, customer support, and operational activities, ensuring a seamless experience for clients.

Key Responsibilities:

• Assist in quotation processing for travel packages
  
• After learning the process, do the full quotation by yourself
  
• Handle new reservation processing for flights, hotels, and cruises
  
• Manage modification requests and customer calls
  
• Support group booking coordination
  
• Perform data entry in the Cruise Control System
  
• Conduct fare monitoring and update pricing information
  
• Assist with ancillary travel arrangements (flights, hotels, add-ons)
  
• Respond to customer inquiries via email, phone, and live chat
  
• Maintain and update travel itineraries accurately
  
• Support basic marketing content development
  
• Ensure accurate documentation and record-keeping in CRM/Excel
  
• Perform general administrative and coordination tasks
  

Qualifications and Skills:

• Fresh graduate or up to 1 year of relevant experience
  
• Strong English communication skills (written and verbal)
  
• Basic understanding of travel operations (preferred)
  
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  
• Strong attention to detail and organizational skills
  
• Ability to multitask and work in a fast-paced environment
  
• Willingness to learn and adapt
  
• Ability to work in US time zones
  

Timings:

• 6:00 PM to 3:00 AM Pakistan Standard Time