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Virtual Assistant - Technical Operations

Open 36d

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in technical operations to join our client's Chief Information Officer (CIO).

In this role, you will be responsible for performing various tasks, including:

  • Provide direct administrative and technical support to the CIO;
  • Manage product imports, updates, and data maintenance within Acumatica ERP;
  • Support Shopify store management, including product updates and basic website maintenance;
  • Monitor software updates, integrations, and overall system performance;
  • Troubleshoot basic technical issues and coordinate with software vendors when needed;
  • Maintain technical documentation, SOPs, and internal process documentation;
  • Organize data, create reports, and analyze information using Excel or Google Sheets;
  • Manage calendars, administrative tasks, and project coordination;
  • Support ongoing automation and system improvement initiatives;

Requirements

  • Previous experience in a technical support, technical virtual assistant, operations support, or similar role;
  • Experience working with Acumatica ERP (or another ERP platform) and Shopify;
  • Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis;
  • Strong technical aptitude and the ability to learn new systems quickly;
  • Excellent problem-solving and troubleshooting skills;
  • Experience coordinating with software vendors or third-party support teams;
  • Strong organizational skills with exceptional attention to detail;
  • Ability to create and maintain clear documentation and SOPs;
  • Strong written and verbal English communication skills;
  • Ability to work independently and proactively manage priorities after onboarding;
  • Availability to occasionally support system updates outside regular business hours;

Benefits

  • Work from home;
  • Payment in dollars per working hour (30-hour week);
  • Starting salary between 6$ - 10$ per hour depending on your experience, with room for raises based on performance;
  • A workplace that values its people;
  • Professional development opportunities to grow your career;
  • Be part of a supportive team that values your input and achievements;
  • Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.

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What this application asks

workable

First name, Last name, Email, Phone, Address, Photo, Education, Resume

  • When were you born?
  • Do you have previous experience in a technical support, technical virtual assistant, operations support, or similar role? yes / no
  • Do you have experience using Acumatica ERP? yes / no
  • Do you have professional experience working with Shopify, including product management or website maintenance? yes / no
  • Are you comfortable troubleshooting basic software or system issues independently? yes / no
  • Please list any tools you have experience with: written answer
  • How many years of experience do you have in this area? choose any
  • What is your level of proficiency in English? choose any
  • How did you learn English?
  • How is your current schedule and availability? Can you work full-time (40 hours per week), part-time (30 hours per week), or both? choose any
  • Do you have a computer and equipment to do the job comfortably? yes / no
  • For this position, our international virtual team members start with an hourly salary between $6 and $10 (USD). Does this initial wage meet your expectations and inspire motivation? yes / no
  • We would like to get to know you better, so once you're selected, we'll send you an email with instructions for sending us a 1 - 2 minute intro video of yourself. Is this something you're willing to do? yes / no
  • How did you hear about us? choose any
  • If you heard about us from a friend, please leave their name here. If not, just write "N/A".