Virtual Customer Service Representative (LNP)
Career paths start at $15.00/hr with 40-hour work weeks.
The Customer Service Representative (LNP) is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client’s billing and service-related issues, while also identifying to upsell additional products and services to meet the customer’s needs.
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may require upselling. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.
Essential Functions and Responsibilities:
- Responds to customer’s inquiries while providing solutions, troubleshooting issues, and identifying opportunities to upsell and offer additional products and services.
- Answers incoming telephone calls in a prompt, professional, and friendly manner.
- Maintains a positive attitude and remains calm while under pressure.
- Inputs data while navigating multiple software systems and screens, and ensuring accuracy.
- Attends continued training to update system and product knowledge.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.