Virtual Dental Assistant
About the Role
Remote Scouts is seeking an experienced Virtual Dental Assistant to support a busy U.S. dental practice. The ideal candidate will have prior dental front desk experience, hands-on experience with Open Dental, and the ability to work independently with minimal supervision. This role is heavily focused on patient communication, appointment management, and ensuring patients remain engaged with their treatment and scheduled visits.
Key Responsibilities
Answer inbound patient calls regarding scheduling, rescheduling, cancellations, and general inquiries.
Manage appointment bookings, confirmations, and follow-ups.
Conduct chart reviews and prepare patient records for upcoming appointments.
Review treatment plans and clinical notes to effectively communicate relevant information to patients.
Perform outbound calls to follow up with patients and encourage appointment retention.
Help maintain a full schedule by confirming and securing patient appointments.
Accurately document patient interactions and maintain records within Open Dental.
Communicate professionally with patients regarding appointments, treatment plans, and practice information.
Provide administrative support to ensure smooth day-to-day operations.
Maintain HIPAA compliance and protect patient information at all times.
Requirements
Minimum 1 year of front desk experience in a U.S. dental practice.
Hands-on experience with Open Dental (required).
Ability to navigate Open Dental independently with minimal training.
Excellent verbal and written English communication skills.
Professional and confident phone presence.
Comfortable working in a call-intensive environment.
Strong organizational and multitasking skills.
Ability to exercise sound judgment and solve problems independently.
Ability to work Eastern Time business hours.
Reliable internet connection and a quiet, distraction-free workspace.
Preferred Qualifications
Experience working remotely with U.S.-based dental practices.
Familiarity with dental treatment planning and patient communication workflows.
Strong understanding of dental terminology and procedures.
Experience handling patient retention, appointment confirmations, and follow-up outreach.
Experience reading and discussing treatment plans with patients.
What You'll Need to Succeed
Excellent Communication Skills
Patient-Centric Approach
Attention to Detail
Time Management
Organization & Multitasking
Independent Decision-Making
Problem Solving
Professional Phone Etiquette