Virtual IOP Case Manager (34965)
Why You Will Love Working With Us!
At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.
Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Collaboration, and Service. We are committed to our team and our team is committed to our clients!
Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!
What we offer
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- Multiple Health Plan Design Options Available
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
Position Summary
The Case Manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The Case Manager's overall responsibility is to support client care.
Relationships and Contacts
Within the organization: Maintains frequent and close working relationships with the Lead Therapist, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.
Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.
Position Responsibilities
Essential Responsibilities
- Supports the needs of clients throughout the treatment process, to include administrative support.
- Supports the admissions process, to include client orientation.
- Supports business office functions related to payment collections and records maintenance.
- Greets clients at the beginning of the day, running morning intentions group with clients.
- Provides a high level of customer service to clients, families, and clinical partners throughout the treatment process.
- Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.
- Manages issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.
- Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.
- Provides group facilitation, as needed, and directed by clinical leadership.
- Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.
- Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.
- Helps schedule medical and provider appointments while in treatment.
- Supports and participates in interdisciplinary meetings.
- Coordinates support groups as needed.
Additional Responsibilities
- Functions within the guidelines of the Company’s Code of Ethics and in accordance with corporate compliance.
- Conducts chart audits following program policy timelines, as requested.
- Consistently arrives to work on time, rarely missing scheduled shifts, and promptly notifies supervisor when absent.
- Demonstrates an ability to adapt to changes in function, management styles, and routines.
- Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
- Adheres to policies, procedures, rules, and regulations, implementing regularly.
- Maintains positive attitude and acts as a team player with others on the treatment team.
- Attends and completes all training within assigned time frames as required.
- Performs other duties as assigned.