Virtual Medical Assistant
About the Role
We are seeking a highly organized and customer-focused Virtual Medical Assistant to support a busy medical practice. In this role, you will be responsible for managing patient communications, scheduling appointments, processing orders/referrals, and providing administrative support through the practice management system. This position requires excellent communication skills, attention to detail, and the ability to effectively manage a high volume of patient interactions while maintaining confidentiality and professionalism.
Key Responsibilities
Answer and manage incoming patient phone calls in a professional and courteous manner.
Schedule, reschedule, and confirm patient appointments.
Assist patients with general inquiries regarding services, appointments, and office procedures.
Process and manage patient orders, referrals, and prescription requests accurately and efficiently.
Update, maintain, and verify patient information within the practice management system.
Enter appointments, orders, and patient data using the practice's EMR/EHR system.
Provide remote front-desk support and administrative assistance to the practice.
Handle high call volumes while delivering exceptional patient service.
Coordinate appointment reminders and follow-up communications.
Maintain accurate records of patient interactions and administrative activities.
Ensure compliance with HIPAA regulations and patient confidentiality standards.
Requirements
Previous experience as a Medical Receptionist, Medical Administrative Assistant, Virtual Medical Assistant, or similar healthcare administrative role.
Excellent verbal and written English communication skills.
Comfortable handling a high volume of inbound patient calls.
Experience using EMR, EHR, or healthcare practice management systems.
Strong attention to detail and organizational skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Understanding of HIPAA regulations and patient confidentiality requirements.
Preferred Qualifications
Experience working in a medical, clinical, or specialty healthcare practice.
Familiarity with commonly used practice management or EMR/EHR software (e.g., Athenahealth, eClinicalWorks, Kareo, DrChrono, or similar).
Familiarity with healthcare scheduling, patient communications, and order/referral processing.
Experience handling prior authorizations, prescription refill requests, or insurance verification.
Knowledge of medical office workflows and patient intake procedures.
What You'll Need to Succeed
Communication
Appointment Scheduling
Time Management
Attention to Detail
Multi-Tasking
Healthcare Administration
EMR/EHR Systems
Patient Support
HIPAA Compliance