Virtual Personal Banking Advisor

Summary

Answer customer banking calls from a contact center in Bedford Park, SA, resolving enquiries and promoting products to deliver high-quality service for Westpac.

Bedford Park, SA | Full Time Permanent

Create your best future and join Westpac as a Virtual Personal Banking Advisor.

What's the role?

We're currently recruiting for multiple permanent opportunities within our Virtual Banking team based in Bedford Park, South Australia.

Starting on 18 September 2026, you'll be the friendly voice helping customers with their everyday banking needs while delivering outstanding service and support over the phone.

Working within a fast-paced contact centre environment, you'll assist customers with a range of enquiries, provide tailored solutions and help create positive experiences that strengthen our customer relationships.

What will I be doing?

Supporting customers with their banking enquiries over the phone
Problem-solving and resolving customer issues
Identifying opportunities to help customers with products and services that meet their needs
Delivering a high standard of customer service
Working in a supportive team environment focused on customer outcomes

What are we looking for?

We're looking for people who genuinely enjoy helping others and thrive in a busy customer-focused environment.

You will bring:

At least 12 months of customer service experience in any industry
Strong communication and relationship-building skills
Confidence speaking with customers over the phone
The ability to work towards performance and customer service goals
A positive attitude and willingness to learn
An interest in building a career with one of Australia's leading banks

Working Hours

These are full-time permanent opportunities based onsite in Bedford Park.

You will work a rotating roster across Monday to Friday, with shifts scheduled between:

7.30am and 7.30pm ACST

Your training and onboarding will commence on: 18 September 2026

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

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