Visitation Supervisor

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs, we find new team members for rewarding and life-changing careers that make the world better.

If you are kind, patient, and ready to make a difference, we would love to meet you!

Full-time employees are offered the competitive benefits outlined below:

• Generous Paid Time Off
• Paid Training and Professional Development
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 403(b) Retirement Plan with 5%
• Tuition Reimbursement
• Employee Assistance Program
• Opportunities for Growth and Advancement

We know great candidates come from a variety of backgrounds and experiences. If you are excited about this opportunity, we encourage you to apply—even if you don't meet every qualification listed.

Title: Visitation Supervisor

Department: Foster Care

Status: Exempt, Full - Time

Reports To: Assistant Program Director

Starting Compensation Pay: $65,000 - $72,125/annually

PURPOSE:

The Visitation Supervisor provides leadership and oversight for the Foster Care Case Assistant team and visitation services within the Foster Care program. This position ensures visitation services are delivered consistently, safely, and in accordance with agency standards and DCFS requirements. The Visitation Supervisor collaborates with case managers, supervisors, and families to promote meaningful family engagement, support permanency goals, and strengthen reunification efforts while fostering a positive and supportive environment for both staff and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise, support, coach, and evaluate Foster Care Case Assistants and other assigned staff to ensure quality service delivery and professional growth.
• Coordinate visitation services by managing staff assignments, visitation schedules, workload distribution, and coverage needs to maintain continuity of services.
• Monitor visitation quality and effectiveness through observation, documentation review, and collaboration with staff, families, and program leadership.
• Collaborate with case managers, supervisors, and program leadership to identify barriers to visitation, improve family engagement, and support positive permanency outcomes.
• Ensure compliance with agency policies, DCFS requirements, documentation standards, and visitation expectations.
• Participate in staff recruitment, interviewing, onboarding, training, mentoring, and ongoing professional development activities.
• Assess staffing and operational needs, providing recommendations regarding scheduling, resource allocation, and service improvements.
• Maintain required certifications and provide or participate in safety-related training as assigned.
• Support agency vehicle oversight, including appropriate use, maintenance coordination, and required documentation.
• Perform other duties as assigned to support program operations and organizational goals.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.