Visitor Experience Facilitator

We are looking for a Visitor Experience Facilitator

The Europa Experience Centre in Stockholm, Sweden, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a 360° cinema that showcases Europe's journey and its future, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

You will:

• Create a warm and inviting atmosphere, offering exceptional hospitality to the guests.
• Guide and assist visitors in exploring the exhibitions, making their experience interactive and memorable.
• Engage visitors by providing explanations of exhibition content and EU concepts, sparking their interest.
• Welcome and facilitate Role Play Game sessions by briefing participants and supporting them throughout the experience.
• Managing telephone and email inquiries, coordinating event registrations, and maintaining an organised schedule.
• Supporting the organisation of special events, ensuring they run smoothly.
• Champion the visitor experience by actively gathering feedback and ideas, driving continuous enhancements to make visits more enjoyable.
• Design, develop, and conduct educational workshops, tours, and public entertainment.
• Guide visitors on modern history, European integration, and EU-related topics.

Requirements:

• You have a good knowledge of European Union topics and are eager to share your knowledge with others.
• You have university-level diploma or ongoing university-level studies.
• A perfect command of Swedish and English is essential; knowledge of any other EU languages is advantageous.
• Exceptional interpersonal skills, a good sense of humor and a passion for working with people.
• Confident using standard IT applications and willing to work with interactive multimedia technologies.
• Ability to adapt to changing tasks and operational requirements.

Benefits:

If you're excited about being part of an innovative venue that's all about education, engagement, and bringing Europe to life, then we want to hear from you!

WE OFFER the opportunity to join the Europa Experience Centre in Stockholm, with a work schedule of Monday–Friday 11:00–19:00 and Saturday–Sunday 11:00–17:00, the possibility of working part-time, a modern work environment, and friendly colleagues.