Visitor Services Associate

Classification: Part-time

Department: Museum and Education

Work Location:

Primary: Museum of the Grand Prairie (Mahomet, IL) & Interpretive Center (temporarily at Penfield, IL; starting 2028 at Homer, IL). Secondary: other Champaign County Forest Preserve facilities

FSLA Status: Hourly, Non-exempt

IMRF Pension Plan: Not eligible

Insurance Benefits: Not eligible

Paid Time Off: Sick leave, comp time, and IL Paid Leave for All Workers Act

Hours: Varied daily hours as scheduled between 8:30am to 5:30pm, 40-70 hours per month. Weekends and some holidays will be required. The Museum is closed on Easter, July 4th, Thanksgiving, Christmas Eve, and Christmas Day. Select evenings based on programming hours.

Jan-Feb: Museum is closed to the public, schedule and hours are flexible during this time.

Pay: Grade 3; typical starting pay is $18.48/hour

POSITION SUMMARY

The Visitor Services Associate is responsible for managing customer service for both individual visitors and groups, including telephone inquiries, entry orientation, gift shop sales, administration support and general information requests for the Museum of the Grand Prairie and the Interpretive Center.

Supervisory Relationships

The Visitor Services Associate is supervised by the Visitor Services Office Supervisor.

JOB RESPONSIBILITIES

Essential Functions

• Greet and assist visitors to the museum and interpretive center. Collect and record visitation numbers and information. Answer telephone, direct messages and requests to appropriate staff.
• Ensure the security of the museum, including using security cameras to monitor exhibit spaces and enforcing Visitor Guidelines when necessary.
• Open and close museum and interpretive center on scheduled workdays. Checking exhibits, doors, interactives, audiovisuals and security systems.
• Share in light housekeeping duties such as dusting, running vacuum, cleaning restrooms, cleaning display cases, window glass, etc.
• Provide a positive experience for visitors at the museum and interpretive center by enforcing Forest Preserves’ rules of conduct.
• Assist museum staff in tasks related to gift store management, bookkeeping, data entry and/or secretarial work. Assist in routine purchases of office supplies.
• Act as sales associate for museum gift shop, including preparation of a daily record of sales and reconciling cash drawers.
• Assist with inventory records for all merchandise, consignment work, and complete end-of-the-year inventory.
• Perform all job tasks in compliance with the Forest Preserves’ Safety Manual and the department training manual.
• Other duties as assigned.